Vienna (OTS) – Due to the COVID-19 crisis, companies had to adapt quickly to new circumstances and revise many internal processes. According to a current Deloitte report, more and more companies are using the advantages of intelligent automation technologies. This technology is fundamentally changing business processes in companies with the help of AI and analytics. For the employees, this brings new tasks and thus opportunities for more demanding activities.
A recent global Deloitte survey of 441 executives from 29 countries including Austria confirms that companies around the world have had to rethink their processes due to the global corona pandemic. Around three out of four respondents (73%) are increasingly relying on automation technologies such as intelligent automation, machine learning and language processing. In the previous year, less than half of the companies (48%) used this. Its wider use within companies has also advanced. At least 13% of executives now state that over 50 corresponding solutions have been implemented in their company. For comparison: in 2018 it was only 4%.
“The number of companies using automation on a large scale has tripled in two years. During the crisis, automated processes enabled many companies to increase their effectiveness and productivity, ”emphasizes Bernhard Göbl, Director at Deloitte Austria. “Globally, automation has become more relevant due to COVID-19. In Austria, however, we see that this potential is still being used relatively little. “
The use of automation technologies not only increases productivity, but also pays off financially, according to the Deloitte study: the cost reduction through intelligent automation averages 24%, the additional sales growth achieved around 9%. The return on investment is achieved on average in less than 11 months.
Process automation trend
Process automation is currently by far the most popular automation technology. 78% of managers have already implemented this technology, and another 16% plan to use it in the next three years. Accordingly, by 2023 the technology should be in use by over nine out of ten companies surveyed.
“In addition to the top topic of process automation, additional areas such as business process management, process monitoring and mining as well as the use of artificial intelligence are increasingly coming into focus. The leading providers of corresponding solutions try to expand their software to the largest possible platform in order to create added value for the company, ”explains Christian Kampenhuber, Manager at Deloitte Austria.
New opportunities for employees
The advancing automation will bring about great changes in the next few years – especially for the employees. The executives surveyed in the Deloitte study assume that around a third of their employees should complete training courses in the near future in order to be able to make optimal use of the opportunities offered by automation. According to the survey, one in four employees has already noticed a change in their role and way of working due to the implementation of new technologies.
“With increasing automation, employees can devote themselves to more demanding tasks. This usually leads to higher employee satisfaction. The intensive examination of new roles, requirements and activities will, however, be essential for a successful changeover ”, concluded Bernhard Göbl.
To download:
Deloitte Survey „Automation with Intelligence”
Foto Bernhard Göbl Credits Deloitte/feelimage
Photo Christian Kampenhuber Credits Deloitte
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Deloitte Austria
Mag. Armin Nowshad
Head of Corporate Communications
+43 1 537 00 8556
arnowshad@deloitte.at
www.deloitte.at
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