If Delhaize welcomes the “clarity” brought by the obligation to wear mouth masks in stores from Saturday, the supermarket chain believes that “it is not for our staff to enforce this obligation” , spokesman Roel Dekelver said on Friday. “We have five million customer visits every week, so it’s very difficult to control everyone. “
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Staff have been instructed that everyone should wear a mask. “We are not going to deny access to this person, but we will call the police. As an employer, we are responsible for our staff, who will wear a mouth mask. We are not responsible for visitors, although we of course call on everyone to wear a mask. “
The spokesperson pointed out that at the start of the crisis there were some incidents with customers. “We want to avoid that,” says Dekelver. “Our staff are already under pressure, we don’t want to put additional pressure on them by asking them to play the police. “
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In order to allow customers who do not have a mouth mask to wear one, the boxes that Delhaize has been selling for several weeks will be placed closer to the entrance. “So everyone can adapt,” he says.
At the entrance to Delhaize stores, someone will continue to disinfect the shopping carts, but the department store chain does not plan to hire additional security personnel to verify the requirement to wear a mask.
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