It is not only for passports that delays are exploding in federal government services. Delays in the processing of employment insurance files continue to cause many problems for citizens of Eastern Quebec, according to the federal MP for Avignon-La Mitis-Matane-Matapédia.
Attempts at fraud or cases of fraud slow down the processing of cases. Consequently, people find themselves without income for several weeks.
The problem has been causing headaches for several months. MPs’ offices in the area are still receiving calls about the situation.
In the riding of Avignon–La Mitis–Matane–Matapédia, more than 400 people have contacted the MNA about this issue since the holiday season.
“Unfortunately, the poor victims are people who receive employment insurance benefits and who stop receiving them because of that, because their file is blocked, and it’s a long time before we do the little investigation. Service Canada lacks manpower and human resources. So, it’s a very, very long time before we can settle the files, ”explained MP Kristina Michaud.
Some citizens end up settling their case after hours of waiting on the phone. The MP reminded that they can also turn to her office for support.
–
