“Customers Returning Apple Vision Pro Headsets Due to Eye Strain and Headaches”

Customers who eagerly purchased the highly anticipated Apple Vision Pro headset are now returning the devices due to complaints of eye strain, headaches, and motion sickness. Despite the initial excitement surrounding the groundbreaking goggles, it seems that not all users are satisfied with their purchase.

The Apple Vision Pro headset, priced at $3,500, saw over 200,000 pre-orders before its public release on February 2nd. However, some customers have already expressed their disappointment and discomfort, leading them to return the devices to Apple Stores. One disgruntled customer took to Reddit to share their experience, stating, “Extreme headaches (first in decades). I can’t wear [them] more than 10 minutes without extreme discomfort. Feels like a torture session just trying to keep it on.”

Another user echoed these sentiments, revealing that they too experienced severe headaches after wearing the headset for more than 30-45 minutes. They expressed their disappointment, saying, “This is so devastating as I love everything else about the AVP. I would like to think with continued use I would get used to this, but it is too expensive to take that bet past the 14-day return period.”

Eye strain was another common complaint among dissatisfied customers. One user described their experience as “terrible,” stating that they used the headset for six hours but now refuse to touch it due to eye fatigue. Another user shared their concerns, saying, “It gets really bad and might return it for this reason alone.”

In addition to eye strain and headaches, some users reported experiencing motion sickness while using the Vision Pro. One individual with moderate-severe motion sickness warned others to avoid the device, sharing their own unpleasant experience: “I tried my friend’s Vision Pro and it made me pretty nauseous… I have moderate-severe motion sickness and used my friend’s headset for less than 5 minutes before feeling sick.”

Apple CEO Tim Cook initially unveiled the Vision Pro mixed reality headset in June of last year. Describing it as a “new kind of computer,” Cook emphasized its ability to seamlessly blend the real world with the digital world. The headset, which resembles a set of high-tech goggles, features 4K resolution displays for each eye on an aluminum alloy frame.

Weighing approximately 20 ounces, the Vision Pro is equipped with an adjustable headset and stretchable headband. Once worn, it can deliver 23 million pixels to each eyeball, providing a resolution equivalent to that of a 75-inch TV. Unlike traditional computers, the Vision Pro allows users to interact with virtual displays using voice commands, eye movements, and hand gestures. A small dial on the headset enables users to adjust the visibility of their apps in relation to their real-world surroundings.

As customers continue to return their Apple Vision Pro headsets, it remains to be seen how Apple will address these issues. The company has yet to comment on the complaints, but it is clear that some adjustments may be necessary to ensure customer satisfaction and prevent further discomfort. Until then, potential buyers may want to consider these reported issues before investing in the highly anticipated device.