Customer’s Money Suddenly Lost Rp 135 Million, This is BCA’s Response Page all

JAKARTA, KOMPAS.com – A customer PT Bank Central Asia (BCA) named Hebbie Agus Kurnia confessed losing money his savings of IDR 135 million in a day. There were suspicious transactions many times on his account which he didn’t do.

Hebbie shared what happened to him through social media Twitter and Instagram @hebosto on Sunday (27/3/2022). One of the things Hebbie highlighted was the certainty of returning the lost savings.

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In response to this, Executive Vice President Secretariat & Corporate Communication of BCA, Hera F. Haryn, said that BCA is currently investigating the customer’s problems.

“In connection with a complaint from a customer on social media regarding the alleged loss of a number of funds via ATM withdrawals, we can convey that currently BCA is trying its best to conduct an in-depth investigation regarding this problem,” he told Kompas.com, Sunday (27/3/ 2022).

He ensured that if the investigation had been completed, it would immediately convey the problem and further action to the customer. According to him, BCA will always comply with the provisions set by the banking regulator.

“If this process is completed, we will immediately provide a response as soon as possible,” he said.

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“We can say that BCA as a national banking institution always carries out operations
banking in accordance with the provisions of regulators and banking authorities,” added Hera.

Previously, through postings on social media, Hebbie revealed that his personal account at BCA showed that there were a number of transactions, both withdrawals from ATMs and transfers, which caused the money to disappear at Rp 135 million.

“My savings were taken at 135 million at 1 am, March 27, 2022 via ATM withdrawal. Even though this (card) is atm with me, I hold it. I live in Bandung, but this withdrawal was tracked in Surabaya, said BCA CS,” he said as quoted from posting on Twitter account @hebosto, Sunday (27/3/2022).

“Furthermore, there were transactions without my knowledge worth 100 million + 25 million to fellow BCA and Maybank. The name of the recipient is also listed,” he continued while showing screenshot evidence of the transaction in his account.

However, he admitted, the most regrettable thing was that when he complained to BCA CS, there was no certainty that the lost funds would be returned. In fact, according to him, BCA certainly has access to know in detail about the transaction information.

“This is your platform, you know the chronology + time tracking. Even you can’t know, how can that money be withdrawn at an ATM while this (card) is an ATM with me?!,” he wrote again.

Hebbie stated that he hoped that BCA could provide a sense of security to its customers, instead of appearing as if they were hands off because there was no guarantee for replacement of lost money.

“What I really hope is, as a customer, I can get a ‘feel of security’ from this incident. It’s not immediately plagiarized as if you were ‘just as an investigator’,” said Hebbie.

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