When someone goes on vacation, they expect that everything will go according to plan and that they will get quality services for their money. However, as it often turns out, this does not have to be the case, and the customer can very easily find himself not in the first place, but in the very last place. One such story was described on Twitter by the Czech billionaire and owner of the Rohlík.cz online store Tomáš Čupr.
Incomprehensible treatment of customers
He decided to share how the airline handled the passengers, who happened to be his parents. “Smartwings will sell you tickets for non-English speaking parents. At the airport they were told that they didn’t have seats because the plane was overbooked and that I should take care of it with the airline. And Smartwings washes its hands of the phone that it is operated by Eurowings. But the transaction was with them,” introduced Tomáš Čupr.
In this case, passengers encountered an unpleasant problem where airlines routinely sell more tickets for their flights than there are seats on the plane. They simply count on the fact that eventually someone will not arrive at the airport for various reasons. But sometimes it happens that everyone arrives and a problem arises. In such a case, it is necessary to exclude someone from the flight. A decent airline will do this by negotiating with some passengers, who are usually well-informed, and offering to compensate them. It is often so tempting that they voluntarily agree to it and everyone is satisfied.
Foto: Shutterstock
Outrageous airline behavior
In this case, however, the airline apparently picked someone who couldn’t fight back too much and simply told them they weren’t flying anywhere. Since these travelers do not understand English very well, they are pretty much lost.
The story progresses. After the lost suitcase and 2 hours (because they were told about the flight even in the situation when everything was loaded and they were boarding the plane), they told us at Eurowings that if it is booked through Smartwings, we have to call Smartwings for the final solution 🙂 ) EU, 2023 https://t.co/i17iPENWvm
— Tomas Cupr (@tomcuprcz) August 5, 2023
“The story progresses. After a lost suitcase and 2 hours (because they were told that they don’t fly until they had checked in their luggage and were boarding the plane), Eurowings told us that if it is ordered through Smartwings, it has to be dealt with finally with them,Čupr continued on Twitter. “Smartwings on the phone told us the same thing as 4 hours ago. So at 22:20, four hours after the scheduled departure, and if the parents were on their own, they still don’t know what will happen. Of course, I took care of it, but not everyone has that opportunity. Tomorrow I go to fight” threatened the billionaire harshly.
Foto: Shutterstock
2023-08-06 11:54:30
#Smartwings #refused #clueless #pensioners #board #valid #ticket #parents #Czech #billionaire #didnt
