Jakarta, CNN Indonesia —
A Jenius Bank customer BTPN named Wirawan A Candra admitted that he lost around Rp241.85 million. The funds came from active savings of Rp. 21.85 million and Rp deposit IDR 220 million.
This is disclosed through the page Facebook personally last Thursday (22/7). He received a call via WhatsApp number +1(225) 240-1221 claiming to be call center Jenius Bank BTPN at 16.35 WIB, last Saturday (10/7).
The party claiming to be call center The genius of Bank BTPN said that there was a tariff adjustment feesible. The party directed Wirawan to fill out a form on the fake site geniusbtpn.com.
“Until this stage I can no longer access my account,” said Wirawan in an upload on Facebook Wirawan A Chandra, quoted Monday (26/7).
At 4:49 pm, he checked the e-mail from Jenius BTPN and was told that tens of millions of rupiah had been transferred to Nur Baithirifka Kurniawati’s account and hundreds of millions of rupiah to another BTPN Jenius account belonging to Sri Restuti Wulandari.
From 17.04 WIB to 19.02 WIB, Wirawan tried to contact call center Jenius Bank BTPN dialed 1500365 17 times to request to block his and the suspect’s account.
However, he faced a problem because the domicile address data that he updated some time ago was not automatically recorded in the Jenius data center. In fact, he regularly updates the data in the application.
“This is the negligence of the Jenius digital system,” added Wirawan.
At 18.33 WIB, Jenius Bank BTPN blocked his account. Then, the company blocked the suspect’s account in the name of Sri Restuti Wulandari at 18:36 WIB.
Furthermore, Wirawan received information from Jenius that his and the suspect’s accounts had been blocked.
Then, he was still in correspondence with Jenius on Sunday (11/7). However, the accepted answer is template.
“That my reporting Number CAS-21-CW8344 has been completed and the account has been blocked. I did not get any detailed explanation other than that and the answer template,” explained Wirawan.
He decided to print a bank statement at BTPN KCP Purnabakti on Monday (12/7). After that, he reported the incident to the North Jakarta Police.
He also received information that Nur Baithirifka Kurniawati’s account at Bank Mandiri had also been blocked. However, the two accounts that received the transfer fraction from his Jenius account could not be disclosed.
Then, Wirawan went to the BTPN Tower on Thursday (15/7). It is only served in booth genius.
“The request for escalation to the superiors was rejected,” he added.
Furthermore, Wirawan decided to make a second report at the Polda Metro Jaya so that the case could be processed quickly.
It didn’t stop there, Wirawan checked directly with Bank Mandiri KCP ITC Cempaka Mas and Bank Syariah Mandiri or Bank Syariah Indonesia on Monday (19/7). He received information that the account in the name of Nur Baithirifka Kurniawati did not exist in the two banks.
“Then I was assisted at Bank Syariah Indonesia to check, and re-checked at BNI KCP Health Bank, it turned out that there was indeed a BNI account in the name of Nur Baithrifka Kurniawati,” said Wirawan.
However, the account is still active. This contradicts the report he received from Jenius BTPN earlier.
On Tuesday (20/7), he asked about the blocking of a BNI account in the name of Nur Baithirifka Kurniawati through the Twitter channel @jeniushelp. However, Wirawan did not get the answer he wanted.
“Just asked to call call center with answer template, even me direct message on the Instagram channel @jeniusconnect there was no answer at all,” said Wirawan.
Wirawan admitted that he had complained about this to the Financial Services Authority (OJK). According to him, OJK will evaluate this incident.
“There has been a report and it says it wants to be evaluated,” he said.
Check BTPN’s response on the next page.
BTPN’s response
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