KOMPAS.com – A number of netizens on social media have complained about the application Mandiri Online belong to Mandiri Bank experience error.
Application Independent Online, which has now changed to Livin ‘by Mandiri, has experienced distraction since Saturday (20/3/2021) morning.
Account Twitter @hobikubacot, for example, uploaded a tweet complaining that the Mandiri Online application was frequently experienced error since changing names.
“Mandiri online Since changing the name, why did the error start, “ he wrote.
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Mandiri online since changing the name why does the error start ????
– Pin pin (@hobikubacot) March 20, 2021
There are also netizens who admit that it is difficult for them log in even though there is no signal problem.
He complained about this because he was in a hurry to pay the bills.
“Mandiri online is down / has an error again? Can’t log in here. Even though the signal is smooth, I have restarted my cellphone, before I reinstalled it. How can I pay the bill,” tulia account @ moontae33.
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Is Mandiri online again down / error? Can’t log in this ???? Even though the signal is smooth, I have restarted the cellphone, even before that I reinstalled it
Where do you want to pay the bills ????— ????? (@moontae33) March 20, 2021
The following are complaints from a number of other netizens:
Is there an error on the online standalone app? drtd like this @bankmandiri pic.twitter.com/3RCW4TZX1e
— rest buying (@chowolfhyuk) March 20, 2021
need a transfer why is this ????????????
help help help @bankmandiri @mandiricare pic.twitter.com/nQIISRxzbq– mini (ons) | sender ???? (@wannabewawself) March 20, 2021
Wow, why do you want to transfer, how come there is an online Mandiri error @bankmandiri @mandiricare pic.twitter.com/oujm6tHVZU
– lim (@limlostyou) March 20, 2021
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Bank Mandiri explanation
When confirmed, the Corporate Secretary of Bank Mandiri, Rudi As Aturridha, confirmed that there was a slight disturbance in the Mandiri Online replacement application.
However, Rudi confirmed, the Livin ‘by Mandiri application will recover soon.
“We are currently in the process maintenance for Livin by Mandiri services and will be online soon, “said Rudi when contacted Kompas.com, Saturday (20/3/2021).
“For that, we apologize for the inconvenience of customers,” he said.
As an alternative, Rudi asked customers who wish to transact to use the Mandiri ATM and SMS Banking services.
In addition, customers can also use the weekend banking service which can be checked via bmri.id/operasionalcabang.
Also read: What transactions can you do at Mandiri Online? Listen Here
About the Livin ‘by Mandiri application
Reporting from Glad, March 8, 2021, Bank Mandiri introduced Livin ‘by Mandiri as a refinement of the Mandiri Online application.
The refinement is to increase the convenience and comfort of customers in accessing the company’s banking services in the era of the bank 4.0.
According to the President Director of Bank Mandiri Darmawan Junaidi, the transformation of digital banking services is a strategic initiative of Bank Mandiri to become one of the Modern Digital Retail Banks with services that are adaptive to customers’ new transaction habits.
Now, banking services are no longer limited to the physical bank office, but rather a real time concept so that customers can access and use it anytime, anywhere through digital applications and platforms.
Philosophically, he continued, the name Livin ‘by Mandiri means a friend or close friend who can be relied on for an easier and happier life.
Meanwhile, the blue color in the writing symbolizes trust, security, which further complements the meaning of Livin ‘by Mandiri as a reliable friend.
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