photo: Georgi Bidenko, PrahaIN.cz/Kurýrka Foodora, illustration photo
STORY: We have already used the twist several times that some stories are written by life itself. This is exactly what happened with the courier from Ukraine, who delivered our order in the first week of October. Even before he arrived, he was on the phone apologizing that he was doing a short job and not to make us angry.
There was no reason. He arrived on time.
We tipped him eighty crowns and talked for a while. He told us that he arrived from the port city of Mykolaiv in the south of Ukraine and that he got the job quickly. He says he sends the money to his parents. He was around forty years old and spoke Czech passably, albeit slowly.
He was counting the money on his mobile phone calculator and you could see that he was quite nervous.
When we asked the reason, he replied that he had been insulted by customers twice before. One called him “Mr. Zelenský”, the other should have used the word “Hotentot”. The courier in question unintentionally made us laugh with this notion. He said he was not amused. He escaped from Ukraine, as he said.
“I’m not at home here, I’m not at home there anymore,” he remarked.
In the end, we had to admit that those two verbal insults had taken root in him.
We wrote
Anyone who searched for a job on job portals, or out of curiosity followed what other professions offered in terms of financial compensation, could have come across advertisements,…
Beer as a thank you
After a few days, we therefore turned to the press department of the Foodora service. And they narrated the above. We wanted to know if they regularly encounter this behavior of customers towards Ukrainian couriers.
“We will definitely take a look at it and try to put together some similar experiences,” promised Ondřej Švéda. In the end, we did not receive any more identical testimonies.
In the second half of October we ordered food again. Although it is not a rule, the same courier brought him this time as well. We immediately asked him how he was doing. In broken Czech, however, he energetically described the continuation of the story with the problematic customer. The one who marked him as a Hottentot.
The courier took the order to a known address and wondered if the same person would be there again.
“He was there. I said I mind the last time he told me. He looked at me for a while and said to wait. I waited. Then he came and gave me six beers! He gave it to me as an excuse. I thanked him very much!’
The customer was from Braník in Prague 4.
2023-10-30 05:57:20
#unexpected #Foodora #customer #insulted #Ukrainian #courier
