●If the relevant mobile application has been removed / the electronic account has been canceled
Members of the public can first try to re-download the relevant mobile application or activate the old account. Members of the public can also visit the following links or call the operators to learn about the relevant information of various stored value facilities:
．AlipayHK(Tel: 2245 3201)
．BoC Pay(Tel: 3988 1822)
．Octopus(Tel: 2969 5588)
．PayMe from HSBC(Tel: 2996 7288)
．Tap&Go(Tel: 2888 0000)
．WeChat Pay HK(Tel: 3929 1666)
●If the registered voucher account is confirmed to be invalid (such as lost or returned the registered Octopus card)
Relevant citizens must update their payment instrument account registration records through the following channels on or before March 29, 2023:
．AlipayHK, BoC Pay, PayMe, Tap&Go and WeChat Pay HK
If citizens who receive coupons through these payment tools need to change their account information, they can go throughdesignated websiteChange its registration record, and use another account of the same payment instrument to receive the first phase of 2023 consumer coupons, which cannot be transferred.
．Octopus
If the Octopus card used to receive the voucher has been returned, lost or expired, you can go to the government voucher website“Change Octopus Card” pagechange the registration record of the Octopus card, and use another Octopus card to receive the first phase of the 2023 consumer coupons, and the old Octopus card will be cancelled.
On April 16th, first carry 3,000 yuan of consumer vouchers, pay attention to the distribution, and the important dates of the expiration date.
Temporary Service Center
Citizens in need can call the hotline 185000 to make an appointment at the following 8 temporary service centers from now until March 29, and the staff will assist in the procedures for changing account information:
．34/F, Revenue Tower, 5 Gloucester Road, Wan Chai
．Room 1301, Baccarat Centre, 180 Electric Road, North Point
．Room 1834-1838, 18/F, Pioneer Center, 750 Nathan Road, Mong Kok
．Room 1105, 11th Floor, View Center, 410 Kwun Tong Road, Kwun Tong
．9/F, Chinachem Tsuen Wan Plaza, Tsuen Wan, 455 Castle Peak Road, Tsuen Wan
．Room 110, 1/F, Butterfly Beach Community Centre, 1 Wu Chui Road, Tuen Mun
．Room 2310, 23/F, Metropolis Plaza, 2 On Yiu Street, Shek Mun, Sha Tin
．Conference Room, Tai Yuen Community Hall, Tai Yuen Estate, Tai Po
written form
Citizens can download“Application Form for Change of Registration Information”to update its registration record by mail.
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