As Country Manager – Italy, you will be responsible for supervising and managing all teams in Milan, contributing to business development and taking care of the financial management of our branch, Arlettie Milano.
As a true Arlettie ambassador, responsibilities include:
Event supervision:
With the support of three dedicated Account Managers and your Retail team:
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Ensuring the flawless execution of each event, from offering delivery to managing remaining items, maintaining impeccable inventory quality, maintaining high merchandising standards and managing customer footfall…
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Build and maintain relationships and brand satisfaction.
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KPI monitoring for each event.
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Implement and monitor group retail processes and standards.
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Supervise showroom operations and ensure the perfect presentation of our space:
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Monitoring of ongoing projects.
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Improve the showroom.
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Manage relationships with external service providers.
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Supervision of showroom maintenance.
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Business Development:
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Management of the Business Development team in coordination with the business development team of the group in Paris and with the CEOs of Arlettie.
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Actively participate in discussions with potential strategic partners.
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Negotiate with future partners until the contract is signed.
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Actively contribute to the construction and optimization of our event sales calendar.
Supervision of the Marketing and Membership team (3 people):
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Strategic definition of CRM action plans.
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Oversee operational implementation and data management.
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Optimization of marketing tools in collaboration with our IT department.
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Tracking membership development for members and VIPs.
Business Management:
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Collaborate with Arlettie CEOs to develop the annual budget.
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Monitoring of the budget achieved during the year.
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Comparison of P&L for each sale against budget.
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Reconcile data and results at the end of the year.
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Provide periodic reports to Arlettie’s CEOs and finance department.
Human Resources Management:
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Management of the Human Resources manager.
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Tracking expenses against budget for each event.
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Supervision of the onboarding of new back-office collaborators.
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Actively participate in the creation of the perfect organizational framework (and therefore in recruitment).
This list of features is not exhaustive.
