The Listen Line has had a record number of conversations in the corona year 2020, according to the annual figures. By phone and chat, volunteers had more than 357,000 conversations, about 12 percent more than in 2019, and more than 1,400 message exchanges via email. During the first period of the pandemic, the number of calls increased by 20 percent, as the lockdown caused feelings of anxiety, loneliness and gloom.
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On average, 883 calls per day were received by the Luisterlijn, which anyone who is troubled by something and who does not want to, dare or cannot talk about it in their own environment can call them day and night.
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