Chances are, you’re noticing that artificial intelligence (AI) is slowly coming to reshape the way everyone works and lives, isn’t it? Well, you are not wrong. Now, another novelty involving ChatGPT can change customer service (SAC) in companies.
Read more: Elon Musk strikes again: billionaire intends to launch ChatGPT rival
OpenAI announced last Wednesday that it is making available an application programming interface (API) that offers its main natural language tool to all developers who are interested in adding the feature to their products. In addition, the company is also offering the Whisper.
It has the function of recognizing speeches and converting them into text.
By enabling the use of these tools, non-conversational applications will be able to use ChatGPT skills to understand requests and provide responses, thus, they will no longer provide automatic and robotic responses and will start responding to consumers more spontaneously, with a more active dialogue.
The objective of this action is to transform this type of interaction – between technology and customers – into something that takes more, especially into consideration the context of a situation, thus abandoning the short answers and without deviations from the chatbots currently used.
OpenAI is looking for ways to earn more
Certainly, the available services will not be free, but the company managed to reduce the value of 90%, which has been in effect since December 2022 for all API users. Now, the GPT 3.5 Turbo model will cost $0.002 per thousand tokens, which is equivalent to 750 words, according to information from TechCrunch.
The Whisper API, which uses the artificial intelligence to transcribe and translate audios, it will cost US$ 0.006 per minute of audio. The tool underwent training with 680,000 hours of recordings in several languages. With this, your ability to recognize words, even if they are spoken with an accent, has been improved.
Companies are already using the novelty
Among the first customers who decided to integrate the templates were Snap (from Snapchat), Quizlet, Instacart and Shopify. Developer Snap Inc. launched My AI for Snapchat+, which enabled an upgrade to its chatbotwhich now provides answers in a more personalized and friendly way.
Quizlet, on the other hand, made Q-Chat available to its users, a type of mentor that seeks to help students with questions about the content seen. Of course, through conversations.
Shopify uses artificial intelligence as a personal assistant to recommend purchase items, while Instacart, a grocery delivery app, helps people prepare a healthier lunch, for example.
