Yes, these are the shoals of the bank employees. 3 years ago there was a similar situation with a bedridden patient, a person was abruptly broken by a stroke, a serious operation. and could not go to withdraw money from the book himself. Knowing that the bank is obliged to accept the power of attorney, I went to the savings bank, clarified the form and asked to certify the power of attorney to withdraw money, if a person is in a hospital, the chief doctor has such powers. The power of attorney was issued, the person who took care of it took it, came to the savings bank and the operator refused to issue money to him. People are upset, a pension for several months is on the book, a person is at home, a nurse costs decent money. I went to the savings bank myself, immediately to the head of the department, she looked at me with surprised eyes and said, wait. She left, there was no 10 minutes, then she came and took the power of attorney, as it turned out, they went to call the city hospital, whether they gave me out or not. An hour later, the money was issued. If I had not managed to take the head of the department unceremoniously, people would have also been left without money. And this is fundamentally wrong.
Maybe spit on savings and transfer your pension to another bank? I don’t know if there are pension restrictions, should there be savings?
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