After a letter from the Nationwide Client Service (SERNAC) and a subsequent working assembly between the entity and Laboratorios Andrómaco SA, the pharmaceutical firm clarified the actual causes that led to withdrawing the Clarimir and Clarimir F drops from the market. Specialists from the corporate raised to the Service that it was a preventive withdrawal as a result of a variation in his research, which didn’t pose an imminent danger to the well being of shoppers.
Intimately, two droplets had been affected, one among them Make clear (ophthalmic answer 0.012%) with a complete of 36 tons withdrawn. As for the droplets Clarimir F (ophthalmological answer) the impression was 3 tons with expiration dates in 2024 and 2025.
Since it is a voluntary recall, and on condition that there are shoppers who might have bought among the merchandise from the recalled tons, it was agreed with SERNAC that they are going to return the cash to all shoppers who’ve the bottle of their possession. Moreover, consistent with what has already been reported by the Institute of Public Well being and the laboratory – and as it isn’t an imminent danger to well being – earlier than suspending your remedy, it is strongly recommended to seek the advice of with a health care provider or skilled within the space.
We reiterate that, as it is a voluntary recall from the market on the pharmacy and distributor degree, Clarimir and Clarimir F drops should not on the market at this time. When you discover merchandise on the market available in the market, report on to the ISP via the Workplace of Info and Citizen Consideration (OIRS).
The laboratory additionally supplied particulars on the measures adopted for shoppers who bought the affected merchandise.
Firstly, from the day of the withdrawal, the laboratory enabled the contactousuarios@andromaco.cl the place you possibly can request restitution of cash for Clarimir of roughly $4,000 and for Clarimir F of roughly $12,200.
To acquire a refund, you should current the acquisition receipt, {a photograph} exhibiting the product and its serial quantity, the expiration date, and the identification card variety of the particular person requesting the refund, which should be handwritten. on the identical bottle label.
Within the occasion that the acquisition receipt just isn’t obtainable, Andrómaco can even proceed to make the refund, supplied that the {photograph} of the product with the indicated data is acquired.
Requests for the restitution of cash could be made till the subsequent Friday, July 5, 2024as a deadline.
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