Through a public statement, CGE reported that will join the Voluntary Collective Procedure (PVC) requested by the National Consumer Service (SERNAC). “This decision is based on the fact that, as a company, we understand and empathize with our customers who were affected by the power outages that occurred during the first days of August,” said its statement.
The above, It was valued by the National Director of SERNAC, Andrés Herrera, since he assured that this path will allow negotiate compensation for consumers within a limited time frame.
“From today we are working with CGE in order to reach an agreement as soon as possible that will allow for compensation and indemnification, both for the consequential damages suffered by consumers, as well as for the moral damage experienced during these days of long power outages, which includes customers in the O’Higgins region,” he added.
According to SERNAC andIn the O’Higgins region, the peak of customers affected by CGE power outages was 121,988 on August 2 at 6:00 a.m. The 10 communes with the highest number of clients without supplies were the following:
Rengo (23,564), Rancagua (23,369), San Fernando (14,658), Pichilemu (13,521), Machali (11,839), Chimbarongo (11,111), Requinoa (10,172), San Vicente (9,849), Graneros (8,296), Santa Cruz (8,035).
It should also be noted that the compensation that SERNAC will begin to negotiate with the company is different from the discounts for unsupplied energy that some electricity companies, including CGE, announced for upcoming bills.
Both are legal, however, in PVCs factors such as: moral damage, loss of food, medicines or damage to appliancesamong others.
CGE’S DISCHARGES
However, in the statement the company points out that “this acceptance to participate in the voluntary procedure does not mean that it assumes full responsibility for what happened, since we believe and have reiterated that there are many of us who to some extent bear responsibility for this type of event and its consequences.”
“It is very important for our company to indicate that these numerous power outages and impact on our customers were caused by an absolutely abnormal weather situation, the impact on vegetation and trees severely affecting our electrical installations, causing significant damage, with more than 3,000 points of failure, of which nearly 2,000 required reconstruction of installations and whose replacement times were longer than expected by citizens, regardless of the regulatory or normative context and the reality in which public electric service concessionaire companies must operate,” they explain.
In its letter, the company states that it “deployed all its human and technical resources in order to shorten the time taken to restore the supply as much as possible. Thus, in the first three days of the contingency, the Company restored service to more than 96% of the clients interrupted by the climatic event, concluding with the total restoration of its clients on August 9 in the O’Higgins region.”
At the same time, CGE assured that it will continue with its investment plans, increase in crews and reinforcement in maintenance, which have more than doubled in this period, in order to continue on the path of improving the quality of service, which has been recognized by authorities and is reflected in regulatory indices. Beyond this effort, we believe that there is still a long way to go to reach a level of service that is aligned with the expectations of our clients. We will continue to listen to the requirements and concerns of our clients to incorporate them into our improvement plans.
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