Given the presence of rainfall in the O’Higgins region, CGE activated its action plan to address possible supply interruptions as quickly as possible due to the action of the wind or the fall of trees, branches or other objects on the electrical network. .
This plan includes the reinforcement of operation centers, an increase in Emergency Care Service (SAE) brigades and personnel for home care. In parallel and in accordance with the established communication protocols, permanent contact will be maintained with the authorities at the regional, provincial and communal levels to coordinate any situation that affects the continuity of electrical service.
Alex Lobos, zonal manager of CGE, explained that “in accordance with the weather forecast for these days, the Company had the reinforcement of technical personnel and field teams to attend to customer requirements.”
The executive added that CGE will have specialized personnel and generators to meet possible requirements of electro-dependent clients in the communities that provide electricity distribution service, who can contact the company through the number 800 203 180.
“We reiterate the call to our customers to use the contact channels provided by the Company, which operate 24 hours a day throughout the year, to report any type of anomaly in continuity of electrical service. This information is very relevant to be able to coordinate the attention of the field teams,” said Lobos.
CGE reminds its customers that they can contact the company and report supply interruptions through the X account @CGE_Customersthe free Customer Phone 800 800 767the WhatsApp for customer service +569 8956 8479the mobile phone application “1ClickCGE” and the website www.cge.cl
Tips
CGE calls on its customers to take some safety measures to avoid accidents, such as not approaching damaged conductors or cables or cables that are on the ground, as they could be energized. Also remember not to intervene in the interior installations of the houses until the supply is restored, nor to try to replace the supply yourself, but to wait for the brigades to carry out their work.
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