Jakarta, CNBC Indonesia – Bank Negara Malaysia (BNM) has fined Malayan Banking Bhd (Maybank) and CIMB Bank Bhd. Both banks were fined as a result of service disruptions e-bank which happened last June and April respectively.
In a notice on its website, BNM said Maybank was fined RM 4.3 million or about IDR 15.1 billion for the unplanned termination. Meanwhile CIMB was fined RM760,000 (Rp. 2.6 billion), on July 29, 2024.
“After an investigation into the root causes of the incident, it was found that Maybank’s non-compliance was due to its inability to recover effectively and quickly from the unexpected disruption in the -system, which greatly affected the experience of the online banking service interface. for its customers and associates,” BNM said in a statement, as quoted New Straits Times, Wednesday (14/8/2024).
“The steps taken by Maybank to further strengthen the strength of its applications and infrastructure as required by BNM were also incomplete at the time of the event which hampered the recovery effect,” said the central bank.
Between June 1, 2023 and May 31, 2024, there were several unplanned outages in the Maybank Regional Mobile Banking Platform and MAE application. This caused prolonged disruption to a number of banking services and affected customers and partners.
On the other hand, CIMB customers suffered a prolonged service outage on 8 and 9 April 2024. This disruption affected e-banking channels, Automated Teller Machines (ATMs), as well as debit and credit cards.
BNM said this was caused by negligence in implementing the response and recovery process from these banks. Where they delayed the restoration of the broken system, thus affecting the availability of important banking services for customers and partners.
According to BNM, financial institutions must ensure that their critical systems are designed for high availability. Bank services must not be idle for more than four hours within a 12 month period; and the maximum passive downtime is 120 minutes per event.
BNM said that Maybank had taken the necessary steps to address the gap. On the other hand, CIMB has implemented necessary corrective actions, including enhancing its real-time IT infrastructure monitoring function to improve recovery capabilities and prevent service disruptions in the future.
Maybank paid the fine on August 8, 2024. CIMB paid it on August 12, 2024.
(chief/boss)
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