CARTAGENA. The proximity of the municipal elections, called for May 28, has promoted excellence in the management of municipal public services in the city of Cartagena, which has significantly increased the degree of satisfaction with municipal public services, 33% more than to the year 2022, according to the V Barometer of satisfaction of municipal public services, promoted by the Urban Services Observatory (OSUR).
With 88% of Cartagena satisfied, almost 14 points above the national averagethe urban water service and mobility and public transport are the ones that grow the most in acceptance by the citizens.
These results pThey position Cartagena, in ninth place within the comparison of the 30 cities analyzed.
The most valued service is the water supply that borders on excellence, going from 69% satisfaction to more than 92% satisfied, exceeding not only the national average by 11 points, but above the values reached in 2019 before the pandemic. Operational management (pressure, continuity of service, operation of the meter) is the most appreciated aspect with 97% of respondents satisfied, a figure that reflects the effort to digitize the urban water cycle carried out by the City hallas well as the valuation of the sewage system that raise the degree of satisfaction of the citizens of Cartagena to 94%
The next best valued service is public transport which, after the debacle of the two previous years, raised the satisfaction of the Carthaginians from 40 to 92%, quite a distance from the national average, which stands at 78%. ANDhe most valued aspect is the ease of traveling seated, with 95% positive evaluations; together with the cleaning and conservation of public transport vehicles.
He sgarbage and waste collection service that receives 84% positive evaluations, a figure that is 12 percentage points above the result of the barometeror earlier, in 2022, and well above the national average (68%).
The best valued aspect is the endowment and equipment for the provision of the garbage and waste collection service (trucks, bins, equipment, containers), with 89% of favorable opinions, equaled with the positive perception of the containers for selective collection. (89% satisfied) and the frequency of the garbage collection service with 85% satisfaction.
Regarding the care of parks and gardens and conservation of public spaces, Cartagena achieves 86% of satisfied users, compared to 33% satisfaction reflected in the previous study carried out in 2022. Similarly, the perception of street cleaning rises from 33% from positive valuation in 2022 to 84% in the current year. The most appreciated aspect is the frequency with which road cleaning work is carried out in the different areas, with 90% satisfaction. About cleaning up pet waste, the worst aspect in all the cities studied, in Cartagena it maintains 37% dissatisfied, greatly improving the degree of citizen satisfaction that grows almost 10 points to 62%.
For Lorenzo Dávila, Director General of OSUR: “Cartagena has been quite a surprise due to the outstanding improvement in its public services, as shown by the degree of satisfaction of its citizens. Although water remains as in previous years as the most highly valued service, efforts to digitize the urban water cycle and improvements in purification have boosted the grade achieved by the council in this regard to excellence. In general, citizens have improved their assessment of all municipal public services”.
The results of this fifth edition of the Barometer are the result of an ODC survey of 5,200 people carried out between April 12 and May 12, which seeks to reflect the opinion of citizens regarding their municipal public services, in the 30 most populated in the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche , Oviedo, Terrassa, Badalona, Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
He Urban Services Observatory (OSUR) is a platform belonging to the Association for Excellence in Public Services (AESP) that wants to become a speaker of the opinions of citizens about their municipal services. We want to defend the interests of taxpayers so that they receive excellent services in the most common aspects of their daily life, which are precisely the services that the municipalities must provide.. At OSUR we focus on analyzing how cleaning, transport, water, lighting and other services that depend on the municipalities are provided.
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