DTest magazine focuses on delays and recalls what customers are entitled to.
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Thanks to the European regulation on the rights and obligations of rail passengers, Czechs can assert a number of claims on all journeys within the European Union in the event of complications. Delays are the most common problem on the track. The carrier must inform its customers about this on an ongoing basis. In the event of a delay of more than an hour, they then have the opportunity to cancel their journey and have the fare refunded for the unrealized part of the route.
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If the delay is between 60 and 119 minutes, the passenger can claim compensation of 25 percent of the ticket price. If the delay exceeds two hours, the compensation is 50 percent of the ticket price. The carrier is obliged to pay compensation within one month from the submission of the application, in the form of vouchers or other services. If the customer wishes to be paid in cash, he must comply, states dTest.
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What are the exceptions
But there are exceptions. “The carrier is not obliged to provide compensation if its amount does not reach at least four euros. Furthermore, you are not entitled to compensation if you were informed about the delay before purchasing the ticket or if the delay due to the continuation of another connection is less than 60 minutes, “said Eduarda Hekšová, director of the consumer organization dTest.
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In the summer, train accidents also occur more often. In such a case, the passenger is entitled to compensation for treatment and medical care or to compensation for the damage he has suffered as a result of total or partial incapacity for work.
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“The advance payment to cover immediate expenses must be paid to you within 15 days of the accident,” Hekšová added.
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