Capitec bank customers were left frustrated with intermittent connectivity issues on its mobile app on Friday and Saturday. After nearly 90 minutes of app downtime on Friday, the bank was successful in resolving the issue by just after 5 pm. However, the struggles continued on Saturday, leading to many customers voicing concerns on social media platforms like Twitter. Francois Viviers, the executive of marketing and communications at Capitec, confirmed the connectivity problems on both days, which were unrelated to a technical glitch that led to some customers’ balances reflecting a zero balance. Technicians worked diligently to resolve the connectivity issues, and by 5.15 pm on Saturday, the app was fully functional again. At Capitec, they take the stability and availability of their banking app seriously, continuously investing in technology and expertise to ensure 100% connectivity.
