Cancellation not obtained, the operator continues to demand the price: what to do?

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The reader explains that he “carried out the complete operation, from an Iliad stand that did all the pieces wanted, together with the portability of my n.ro landline and now I take advantage of Wifi with pace, verified with Speedtest, greater than 10 instances greater than the earlier one”.

“My pal additionally modifications operator, from Fastweb to Iliad, following the identical process as me, the one distinction is that she doesn’t have, as in my case, a n.ro of landline phone to be migrated”. The issue: “now Fastweb is asking her to pay the final two months’ hire plus the following one in March, as a result of she hasn’t obtained a cancellation, terrifying her, telling her that if she would not pay (having eliminated the RID like I did), the cancellation will not it’s price and can proceed to build up the month-to-month funds to be paid”.

“I ask myself, is it justified to pay for a service that has not been used, simply because the 2 operators haven’t spoken/aligned with one another? How is it potential that Fastweb despatched me a message telling me to not return the modem, and to eliminate it in licensed facilities and telling me to pay for a service that you simply didn’t use?”.

An important achievement within the phone guidelines of the final decade is simple migration (or a minimum of that is the way it ought to be by rule). Earlier than – as outdated ADSL customers keep in mind – we have been compelled to cancel the service and activate the brand new one, hoping that in the course of the transition there would not be too many days of blackout.

Now, as is thought, we should restrict ourselves to requesting the brand new service. The brand new operator will deal with canceling for us and the 2 will coordinate to make the transition as painless as potential. Once more: this, by legislation.

It surprises us a bit of that communications between operators can nonetheless fail. We’re extra stunned that Fastweb – awarded a number of instances as among the finest Italian broadband operators and a uncommon financial success story within the disastrous Italian phone market – has operators on the name heart who, as a substitute of serving to the person, terrorize him; in brief, trampling on his authorized rights.

Nonetheless, with our intervention, the issue was solved: from Fastweb they let or not it’s identified that “on 21 February the client despatched us the request to cancel her line and we have now not obtained any request to change to a different operator nor have we obtained some other communications from the corporate buyer”. “The deactivation with out portability due to this fact appropriately passed off on March twenty second. As a conciliation and to fulfill the client’s request, we have now however taken steps to reverse the quantity of the invoices for the months of February and March 2024″.

We advise different customers with the identical drawback – along with contacting us – to ship a written communication reiterating that they’ve modified operator on a sure date and warning the operator to demand subsequent charges.