question
I have an Instagram account that I want to connect to my Zendesk test account as a channel. How do I connect Instagram to Zendesk?
answer
To use Instagram as a channel, make sure your Instagram account meets the following requirements: Enable and use Instagram Direct
If your account meets the requirements, the link above provides installation steps for adding this channel.
Once you’ve connected to Instagram, be sure to point it out to your agents Reply to customers directly from the agent interface. If an agent tries to leave a comment on Instagram instead of on support, their comment to the customer will not appear in the ticket.
Translation Note: This post was translated using automatic translation software to give the reader a basic understanding of the content. Despite reasonable efforts to provide an accurate translation, Zendesk cannot guarantee its accuracy.
Should any questions arise regarding the accuracy of the information in the translated post, please refer to the English version of the post which is considered the official version.
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