Jakarta –
Telemarketing of financial services companies is now called worrying. The reason is that these telemarketers have reached out many times and offered products to force them to take the credit.
This of course makes it uncomfortable. In addition to not wanting to withdraw credit, this is said to be very disruptive to day-to-day business.
Raditya (30 years old) experiences it who receives up to 10 calls a day from telemarketers. In one day he can be contacted by 10 different numbers. “But from the same company,” she said on Monday.
In response to this, the head of the investment advisory task force, Tongam L Tobing, revealed that residents who feel disturbed can report the company to the task force or the Financial Services Authority (OJK).
“Report us, we will get back to you later,” he said in the IPB auditorium. The way to do this is to open the consumer.ojk.go.id website and fill out the complaint form. Other than that, you can also contact OJK on 157.
Or more easily via Whatsapp you can switch to 081157157157.
Currently, the financial system regulator has POJK number 6 of 2022 related to consumer and community protection in the financial services industry.
The POJK will uphold consumer protection by emphasizing compliance of financial services actors through compliance with the principles of proper education, transparency of information, fair treatment, responsible business actors, protection of consumers’ assets and data, as well as effective management of complaints so that it is expected to provide confidence and certainty to the community to contribute to the development of the financial services industry.
As quoted by the Financial Stability Board, market conduct is “the procedures and behavior of financial services actors in designing financial products/services and in making public offerings (marketing)”.
Market conduct is also related to “the provision of information, the drafting of agreements with consumers, as well as the resolution and management of consumer disputes in a financial services institution” (FSB, 2021).
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