Surely you have ever used this phone: it is easy to remember and just dial it to have information. Luckily, in some cities it is free. Unfortunately, in others it is not and you can get a scare on the bill at the end of the month. Is it more convenient from landline or mobile? How much can they charge you or what are the alternatives for call 010 for free in your city And that it does not suppose you any extra as special pricing?
Who are you calling?
010 is the number to call the information services of the municipalities. It is not a number of a town hall in question, but the authorities or entities can make use of them so that is easily remembered by citizens. Since 2013, this short number can be used, which was assigned by the Secretary of State for the Information Society and Digital Agenda and made available to Local Administrations. Of course, you have to pay. Rates to 010 are paid by users and there are three different modalities.
The 010 is a virtual number. That is, you do not call an exact number but it is translated into a geographical number depending on where you want to call. For this reason, its operation or its cost is not similar to that of a usual fixed geographic number, but rather it has an intelligent network that would allow other services. As explained by the CNMC, the 010 allows queue call management, diversion services and other services that make it different from a conventional number.
For what?
Some of the services that 010 provides us in Spanish cities is that of general information about all kinds of events, procedures, notices …
- Cultural activities, sports, concerts, marathons
- Facilities and equipment of all kinds
- Information on procedures and procedures
- Data and information on open centers
- Notices of incidents on public roads (pests, traffic light breakdowns …)
- Prior appointment for any procedure
- Taxes and fees such as IBI, etc.
- Information on traffic fines and penalties
- Queries about the Municipal Register of Inhabitants
- Telecare services and you help
- Etc
Prices and modalities
To call 010 there are three different pricing modalities:
- Mode A with price applicable to the user who calls
- From the landline, the price of establishment and price per minute would be similar to that of a normal call that we make from landline to landline in the province.
- From the mobile phone, the price per minute and the price per establishment is that of an ordinary call from mobile to landline in the national territory.
- Mode B with applicable price, also, to the user who calls
- The price from a landline phone to call 010 in this mode is double for the establishment of a call from landline to landline and the price per minute would be the same as from landline to landline nationwide.
- The price from the mobile phone with respect to a national mobile-to-landline call is double in establishment that this type of call would suppose and the price per minute is maintained with respect to mobile-landline.
- Mode C: There is no cost to the caller
Y who decides the prices of the calls ordinary fixed to fixed or fixed to mobile? The operators. The prices for calls from landlines or mobiles are not regulated although it is usually common for them to be similar between one company or another but there is no obligation to set a price and there is freedom to define how much a call from landline to landline or a landline call costs us to mobile.
Flat rate
Most companies already offer us the possibility of calling without limits from both landlines and mobile phones, with the so-called “flat rate” that allows us to talk as much as we want every day without having to pay anything more for it. But the problem here is that although the mode has a similar cost to a landline to landline call, calls to 010 are not usually included in most of them and operators are not required to do so.
This phone is not always included (almost never) since it is a number that “behaves” differently from a conventional one, as we have explained in previous paragraphs. Although there are places where your call has no price as chosen by the City Council (in mode c) or a geographic equivalent is established to call instead of using 010 to contact the council. In these cases, the most useful thing is to look for this equivalent phone.
Call 010
The most advisable thing is that you look for the 010 in your city is it free or not and thus you will save yourself looking for an alternative. For example, the call to the 010 phone in Madrid is free from March 1, 2019. In the city of Barcelona and all its municipalities, 010 is free from April 1, 2017. There are cities where it does involve a cost or it is considered a special rate number, as is the case in Malaga, but you can call an alternative information number that you will usually find explained on the city council’s information website.
Citizen Service Telephones
Beyond the following list, it is recommended that you look for your own town to find out what the number of the town hall is. We collect some of the provinces and capitals of Spain, although you can search for your specific town if what you are interested in is contacting it specifically and not with any provincial capital.
- Álava: To contact Citizen Attention of the Provincial Council of Álava, call 945181818.
- Albacete: The telephone number is 967596105 and 967596159. In addition, Castilla-La Mancha offers a unified information service at 012 although you can call at 925 274 552.
- Alicante: In Alicante the price of the call from 010 is mode A although you can also use the alternative telephone 966 900 886 which can be called for free if you have a flat rate included for national numbers.
- Almeria: You can call 950210012 with usual cost or flat rate.
- Asturias: If you are in Asturias you can call 012 with mode A but with the option of calling 985279100 if you are away or are looking for an alternative phone.
- Ávila: From the Ávila City Council they indicate that preferably 9203500 should be used, which will be billed as a local call. The 010 has a special rate.
- Barcelona: 010 is available but you can also call 931 537 010 as equivalent, although 010 has no cost in this city or in any metropolitan municipality.
- Badajoz: For Badajoz you can call Citizen Services at 924 212 401.
- Burgos: In Burgos the 010 has a price for a local call but you can call 947200010 as an alternative whether you are in the municipality or outside Burgos.
- Cáceres: In Cáceres the price of the call cost is not specified for telephoning 010 but you can use the alternatives 927255800 or 927625313.
- Cádiz: The city of Cádiz has the telephone number 956 241 015 available to users
- Cantabria: In Cantabria you can call 012 with rate type C.
- Castellón: The applicable price in Castellón is mode A but with an alternative to call 964 226 010 in case of calling from your mobile, for example.
- Real city: In Ciudad Real you can call 010 free of charge 365 days a year. The council explains that it has no extra cost. Also, Castilla-La Mancha offers a unified information service at 012 although you can call at 925 274 552.
- Córdoba: In Córdoba you can call 957 499 900 to contact the town hall. According to a locution the call is transferred automatically.
- A coruña: The alternative option to call 010 in A Coruña is 981920010.
- Cuenca. In the case of Cuenca, Castilla-La Mancha offers a unified information service at 012 although you can call at 925 274 552.
- Girona: In Girona you can contact the Citizen Information and Attention Office at the telephone number 972419010 without any type of extra cost or special pricing.
- Granada: In Granada, you can call the citizen service information at 010 but also at the number 958 539 697 in case you want to make sure that they do not charge you more.
- Guadalajara: You can contact the Guadalajara City Council at 949 887 070 or the Castilla-La Mancha unified information service at 012 or 925 274 552.
- Guipúzcoa: The telephone number for the Central Office for Citizen Information and Attention is 94311211, although the cost is not specified but it would be the local / national call.
- Huelva: In Huelva, the Citizen Service telephone number is 959 210 576.
- Huesca: The Provincial Council of Huesca has the telephone number 974294100.
- Balearic Islands: You can call 010 with a special rate cost or bet on the landline phone 971225900 or the mobile phone 630308226.
- Jaén: In Jaén the telephone number is 900 727 273 or 953 245 923.
- Lion: The public telephone number is 010, but also 987895500.
- Lleida: The cost of calling 010 in Lleida is free, although you also have 973271010 with a call price equivalent to any other local or national.
- Lugo: The Lugo information service has a special rate but you have the option of calling 982297350 if you want it to be recorded as a normal call.
- Madrid: The telephone number 010 in Madrid has the equivalent of 915 298 210 although 010 from the city of Madrid is free, the cost is paid by the corporation itself.
- Málaga: You can call 951925010 with a local call price or you can call 900600010, a totally free information number.
- Murcia: In Murcia the cost of calls for 010 is Mode A, although there is the service alternative for 968 229 549.
- Navarra: The Citizen Attention service in Navarra is free or you can call 948 420 100 with a local call price without any cost for the service.
- Ourense: You can call 988392090 to contact the Ourense Council.
- Palencia: The alternative phone is 979 718 100 or 979 718 125.
- Las Palmas: Telephone service is available at 010 but also at 928 446 000 and the website of the Las Palmas de Gran Canaria City Council does not specify the method of calling the phone or the cost of the call.
- Pontevedra: To call Pontevedra you can contact 986 804 100.
- The Rioja: You can call the City Council of Logroño on 010 (with a call cost with Mode A) or on 941277001 or you can contact by WhatsApp on the phone 618700010.
- Salamanca: The 010 service is available in Salamanca but also on 923017090 if you want to make sure that the cost of the call is included in your rate.
- Segovia: Citizen Service in Segovia has a telephone number 921417320
- Sevilla: The cost of the 010 call is mode A that will not have a surcharge or additional billing, although with an alternative with the number 955010010.
- Soria: From Soria you can call 010 with pricing method A or by phone 975234100 if you want to take advantage of the flat rate.
- Tarragona: The Tarragona Citizen Service Office allows you to contact the telephone number 977 296 258 whose call will cost the usual fixed-fixed price.
- Santa Cruz of Tenerife: In Santa Cruz de Tenerife you can call 010 but also 922 606 010 if you want to make sure that the call comes at the usual cost.
- Teruel: You can call 010 but also from the entire province to 978 619 920.
- Toledo: Castilla-La Mancha offers a unified information service at 012 although you can call at 925 274 552
- Valencia You have the option of calling the alternative telephone number 963 100 010
- Valladolid: The 010 phone in Valladolid has a cost with Mode A or you can call 983 426 201.
- Biscay: You can call 012 of the Basque Government but also the telephone number of the Vizcaya Registry and Citizen Service Office at 944067777.
- Zamora: The Citizen Service telephone number is 980 548 700 in Zamora.
- Zaragoza: The price of calls from 010 in Zaragoza is Mode A, although with the possibility of calling the same phone with the alternative 976721234.
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