Jakarta –
Incidents pay off price expensive food often attracts attention. Like this man who was ‘cheated’ after having to pay Rp. 245 thousand just for a cup of coffee and porridge.
Price is an important aspect when someone wants to come to a restaurant. This is because not everyone is willing to spend a lot of money just for food.
But actually it’s not just a matter of ‘love’ to spend money, but also about how the money and the food they get feel worth it.
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Many people would be disappointed if the ‘regular’ food they ordered was unreasonably priced. Like the disappointment felt by this customer.
An unnamed customer recounts his dining experience at Cafe Esquires, Eyre Square, Ireland.
He shared his food bill receipt on social media. Launching mirros.co.uk (06/07), it is clear the orders and prices for food ranging from coffee latte to porridge.
Judging from the receipt, this customer actually only ordered two meals. But it looks like the restaurant has added an extra charge to the meal bill.
The details of the price that should be paid by the customer are latte of €3.85 or Rp. 58 thousand and porridge of €7.50 or Rp. 114 thousand.
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Customers feel cheated to buy coffee and porridge for Rp. 245 thousand. All the extras turned out to be included in the bill. Photo: irishmirror.ie / Jessica Mercer & Michelle Cullen— |
However, it turns out that every additional topping such as berries, nuts, and maple sauce ordered by the customer, is included in the bill. No wonder if the total reached Rp. 245 thousand.
On this basis, the customer feels he has been ‘cheated’ by the restaurant. He uploaded a photo of his meal receipt to Facebook with the caption, “Experience at the Café today located in Esquires, Eyre Square. I ordered coffee and porridge. Both standard. Nothing special,” he wrote.
Too disappointed and upset, he also said that he would claim this incident as a form of ‘fraud’.
He admitted that the price was very unreasonable for a portion of porridge with a few toppings and ordinary oat milk coffee.
Feeling cheated, this customer finally wrote clearly that he would not return to the restaurant. “You can tell that most of the customers are tourists. Will never come back here,” he said.
It turned out that this protested restaurant gave a quick response. In response to the problem, the restaurant tries to straighten out and clarify what happened.
Colm McDonagh as the owner of the restaurant stepped in and said that he was quite disappointed with the bad reviews from customers.
He said that for 7 years the restaurant was established, not a single customer complained to him.
After being accused of being a fraud, the restaurant explained that every menu was accompanied by price which obviously even goes up to the price for the extra extras.
They also don’t force customers to choose the menu. He felt that in his restaurant there was no compulsion and deception in any form.
Colm also explained that the increase in the cost of raw materials was their main factor to increase the cost of raw materials price sell food.
 The porridge menu is accepted by the customer. The owner admits that he always cooks with quality ingredients as much as possible, and serves customers wholeheartedly. Photo: irishmirror.ie / Jessica Mercer & Michelle Cullen— |
Colm will be very open to any comments including prices. However, he regretted that the customer commented on social media.
Colm admitted that since the Covid-19 pandemic, the state of his restaurant business was on the verge of difficulties. Initially he had 15 employees, but now he only has 4 employees.
He also continues to cook as much as possible with quality ingredients, and serves customers wholeheartedly.
This incident may not have been entirely the fault of the restaurant, but also the fault of the customer.
Maybe customers feel cheated because price the food is quite expensive, but the taste is very ordinary. Plus the customer did not pay attention to the menu in detail. He was surprised by the total price of his order.
That’s why it’s important to read the menu more carefully so that something like this doesn’t happen. This method also ensures that no party feels disadvantaged.
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