The telephone system of the service center is affected.
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Due to a water pipe break in the data centre of Austrian Airlines, a number of IT are currently failed systems. This also applies to the website and the associated Internet-Check-In, the reservation system, the Mail Server, and parts of the telephone system. The telephone customer service is therefore currently unavailable.
The technical infirmity occurred on Tuesday afternoon in the Main data center of Austrian Airlines at Vienna airport. The company confirmed the technical difficulties and system failures, and apologised to passengers for any inconvenience caused. The clearance of flights is currently on Back-Up systems, as well as manually.
The airline explained that the IT technicians at present, with high pressure the Baking-Up data center to the network. This is in a different place on the Site of the Vienna airport. An exact date for the restoration of the home and of the failed systems, the company could not call against 22 at 30. It is hoped that this will be as soon as possible to the case.
New bookings during the period of the outage via Austrian Airlines. But still, the AUA can be booked Tickets, including Lufthansa and Swiss. The amount of damage caused by the burst water pipe, could not put the airline on Tuesday evening. Anyway, this comes at a bad time, because in the last days of the new bookings, industry moved to far back vigorously. The extent to which Austrian Airlines could suffer a financial loss, at the current time still an open question. However, it is assumed that an appropriate insurance policy for such disability exists.
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