A hungry Hungry Jack’s customer in Claremont, Australia feels cheated and made fun of after receiving what she calls “passive-aggressive, rude notes” in her take away orders.
The customer, Fran Lawrence, says the staff made fun of her for ordering large portions and that they had a sarcastic tone.
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Fat patches with a rude note
In Lawrence’s order, there were two slips of paper with grease stains on top of the food.
On one note, the following was written:
“This huge order was really inconvenient. Go somewhere else next time. Love you so much, xoxo.”
On the other note, the wording was in the same street, with corresponding grease stains on it:
“Hello! Why such a large order? Wrapped with love, of course. Regards, HJ.”
Now Lawrence has taken to Twitter in frustration.
“Well, this doesn’t look good, Hungry Jacks. Pretends your staff in Claremont don’t like large orders,” she writes over the picture of the greasy notes.
– This is tasteless, she says in the comments section.
Hungry Jacks answers
The post has gained traction, and several other Hungry Jacks customers have shared similar experiences.
“I got the same lame message when I ordered two bacon burgers from the app”one writes.
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“Given how passive-aggressively these messages are written, I would think twice before eating the food they cook. Packed with love, you sort of!’, pcries another.
A fourth person claims it must be innocent teenage fun behind it. The person thinks Lawrence and the others in the comment section should “take a bowl and laugh about it”.
The Twitter post was quickly spotted by Hungry Jack’s official user account:
“We are sorry you experienced this. Contact our customer service so that we can help you as soon as possible.” reads the message from the restaurant.
The burger chain also wrote a public statement on its own account. There they stated that they are investigating the incident, and that they have apologized to the customer, follow the newspaper 7 News.
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Uproar for the chain
The Lappe incident comes just weeks after a Hungry Jack’s restaurant was vandalized by a bunch of local youngsters.
The restaurant in question took action in the wake of the uproar: According to 7 News, the employees put up a sign stating that the staff refused to serve anyone under 17 – unaccompanied by a guardian.
At the time of writing, however, the restaurant has removed the sign, relying on the guests to behave. Now it only applies to the burger chain that the employees also stay on the mat.
