In the future, KB Bukopin will improve customer experience.
REPUBLIKA.CO.ID, JAKARTA — After the KB AGMS corporate action Bukopin For the 2020 financial year on Thursday (17/6), KB Bukopin officially has a new management composition with the appointment of Chang Su Choi to replace Rivan Achmad Purwantono as the new President Director of KB Bukopin.
Chang said that his party is working to achieve KB Bukopin’s mission to become the leading bank in Indonesia. Chang prepared several strategic moves.
The Bukopin KB focus directs management to have a customer orientation (customer centric), local management and improve the transfer of knowledge in terms of financial and IT techniques to KB Bukopin To achieve a customer centric orientation.
In the future, KB Bukopin will increase customer experience through the provision of easy, fast and convenient services, so that it is hoped that customer trust will increase through KB Bukopin’s reliability in managing customer assets safely.
“To realize this hope, KB Bukopin must come up with a new image and positioning as a bank that has strong IT strength and reliability such as digital banking,” he said in an official statement, Tuesday (22/6).
As the new President Director of KB Bukopin, Chang has a high enough enthusiasm and commitment to bring KB Bukopin to transform into a leading bank in Indonesia that is able to provide easy and convenient services and transforms into a major IT bank player.
“After my appointment, I will strive to bring the company into a strong IT main player so that it can provide satisfaction to all Bukopin KB customers,” he said.
Chang Su Choi is not a new figure at KB Bukopin, previously Chang held the position of Commissioner to become a representative of KB Kookmin Bank. The capabilities and competencies of Chang as the largest banker in South Korea.
During his tenure as Commissioner of KB Bukopin, including overseeing and supporting management decisions in an effort to normalize and progress the company after being hit by the impact of the Covid-19 pandemic since March 2020.
Chang said that since three years ago he had served as Managing Director of Global Business at Kookmin Bank, so he focused on developing business outside the South Korean region, including in Indonesia.
“I also understand the tough challenges and responsibilities of being a CEO, a difficult business due to the current Covid-19 pandemic. Seeing the current condition of Bukopin’s family planning program, which has stabilized, has managed to overcome difficult times, and has begun to focus on system changes and structural improvements,” he said.
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