[Buaidh mòr-thubaist]Due to the impact of Typhoon No. 10, mobile phone services are unavailable or difficult for customers to use in some areas of Kagoshima Prefecture (as of 9:00 a.m. on August 29th) | Soft bank

Publication date: August 29, 2024

Thank you for using our services.
Due to the impact of Typhoon No. 10, our mobile phone services are unavailable or difficult to use for some customers.
We apologize for the inconvenience caused to our customers.

1. date and time

Continues from approximately 7:00 a.m. on Wednesday, August 28, 2024

2. Area affected

Some of the following areas are affected.
Omura City, Nagasaki Prefecture
Kumamoto Prefecture Amakusa City, Kuma District (Nishiki City, Yumae City)
Oita Prefecture Oita City, Yufu City, Saeki City
Miyazaki Prefecture Miyazaki City, Miyakonojo City, Nichinan City, Kobayashi City, Ebino City, Koyu District Kishiro Town, Higashiusuki District (Morotsuka Village, Shiiba Village, Misato Town)
Kagoshima Prefecture Kagoshima City, Akune City, Izumi City, Hioki City, Minamisatsuma City, Amami City, Minamikyushu City, Aira City,
Kimogen District (Kinko Town, Minamiosumi Town), Kumage District (Nakatane Town, Minamitane Town, Yakushima Town), Kikai Town, Oshima District

　Click here for recovery area map (for PC)
　Click here for a recovery area map (for smartphones)

3. Targeted services and influence

・ Mobile phone service (Softbank, Ymobile, LINEMO)
・SoftBank Air
・Home phone
・MVNO using Softbank line
There are situations where some customers cannot use the above call services (voice calls, data communication, SMS) or have problems using them.
*Emergency calls may not be available or may be difficult to use depending on the customer.

4. Revival view

Under confirmation

5. reason

Power outages and transmission line failures due to the effects of typhoons, etc.

6. Information to customers

・ For voice calls such as emergency calls, please use landline phones, public phones, or mobile phones operated by other carriers.
・ If you are a SoftBank customer and are using the “top line service,” please change your line.
What is the communication status of “Offline Service”? KDDI Home PagePlease take a look. How to setherePlease take a look.
・Please use data communication in a Wi-Fi environment such as your home Wi-Fi or free public Wi-Fi.

■ Disaster message board here

7. questioning

From Mobile: 157 Toll Free: 0800-919-0157
(Reception hours: 10am to 7pm)

Call toll free: 0800-1111-820

From a mobile phone: 151 From a non-mobile phone: 0570-039-151 (charges apply)
(Reception hours: 10am to 7pm)

　customer support(chat)
(Reception hours: 9:00 am to 8:00 pm)

8. About the next notification update

The next update is scheduled for approximately 1:00 pm on August 29, unless there is a change in the content of the announcement.

That’s all