Jakarta –
One of Jenius Bank’s customers BTPN, Wirawan A Candra admitted that he had lost Rp 241.85 million.
Quoted from CNN Indonesia It was stated that this fund came from active savings of Rp. 21.85 million and time deposits of Rp. 220 million.
From his personal Facebook page on Thursday (22/7). Wirawan said he got a call from WhatsApp number +1(225) 240-1221 and claimed to be the Jenius Bank BTPN call center.
The call was received at 16.35 WIB on Saturday (10/7). From that phone call, a person claiming to be BTPN’s Jenius call center revealed that there was a feeble rate adjustment and asked Wirawan to fill out a form on the fake website geniusbtpn.com.
“Until this stage I can no longer access my account,” said Wirawan in a post on Wirawan A Candra’s Facebook page, quoted from CNN Indonesia, Monday (26/7/2021).
Then check the email from Jenius BTPN at 4:49 p.m. The contents inform that there has been a transfer of tens of millions of rupiah to Nur Baithrifka Kurniawati’s account and hundreds of millions to a Jenius account named Sri Restuti Wulandari.
He immediately contacted the call center at 17.04 WIB to 19.02 WIB at 15000365 17 times to ask to block his and the suspect’s account.
However, Wirawan has problems with his domicile address data, which he updated some time ago and is not automatically recorded in the Jenius data center. He regularly updates the data.
Wirawan revealed, this is the negligence of the digital genius system. At 18.33 WIB Jenius Bank BTPN blocked his account. Then the company blocked the suspect’s account in the name of Sri Restuti Wulandari at 18:36 WIB. Then he received information from Jenius that his and the suspect’s accounts had been blocked.
Until Sunday (11/7) he corresponded with Jenius and the answer received was still a template.
He then printed a bank statement at BTPN KCP Purnabakti and reported it to the North Jakarta Police. Wirawan received information that Nur Baithi rifka Kurniawati’s account at Bank Mandiri had been blocked. However, the two accounts that received the transfer fraction from his Jenius account could not be disclosed.
On Thursday (15/7) he went to the BTPN Tower and was served at the Jenius booth. Because his application was rejected by his superiors.
Finally, Wirawan reported for the second time to the Polda Metro Jaya so that the case could be processed quickly.
Then he went directly to Bank Mandiri KCP ITC Cempaka Mas and Bank Syariah Mandiri or Bank Syariah Indonesia on (19/7) and received information that Nur Baithirifka Kurniawati’s account was not in the two banks. The account is in BNI.
This account is still active, different from the report he got from Jenius. On Tuesday (20/7), he asked about the blocking of a BNI account in the name of Nur Baithirifka Kurniawati through the Twitter channel @jeniushelp. However, Wirawan did not get the answer he wanted.
“I was only asked to call the call center with a template answer, even my direct message on the @jeniusconnect Instagram channel was not answered at all,” said Wirawan.
Wirawan admitted that he had complained about this to the Financial Services Authority (OJK). According to him, OJK will evaluate this incident.
“There has been a report and it says it wants to be evaluated,” he said.
Response BTPN regarding this matter is on the next page.
– .
