The newly appointed new CEO of KLM apologizes in a detailed email to customers of the airline on Tuesday. She does this for situations with delays, cancellations and the loss of suitcases.
“I think it is important to offer my sincere apologies to those of you who have been personally affected,” said Marjan Rintel, who took over from Pieter Elbers on 1 July. Before she started working at KLM, she was president of NS.
To prevent the problems from recurring to the same extent, Schiphol has previously determined that fewer travelers are allowed to fly to and from the airport per day. As a result, KLM, like other airlines, canceled flights and offered fewer tickets.
Seats that remain empty as a result will become available for people who have missed their original flight or whose flight has been cancelled.
The times have also been adjusted so that people transferring at Schiphol have more time to catch their flight. “This reduces stress for our passengers and our colleagues at the airport.” There is also more space for luggage to take along.
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