So no situations, like last year. “Indeed, I think I can face the peak with confidence,” says Tirez. According to him, there are 3 times more parcels this year-end than in the same period two years ago.
Last year, Bpost was unable to complete the distribution of parcels. Some of the customers were even asked to pick up their parcel themselves at a collection point. The result: an avalanche of criticism from shops and customers. Bpost made adjustments and announced additional recruitments, but the postal company did suffer some reputational damage.
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