BNI has just obtained the renewal of the ISO 9001:2015 certification for the services it provides to its corporate banking customers and also for those developed and implemented by the customer service provider, assuming itself increasingly as a market-oriented and customer-oriented bank. people.
Bureau Veritas has once again approved the attribution of the ISO 9001:2015 international quality certification to BNI for its banking services aimed at corporate customers and those provided by the customer service provider.
This approval and delivery, carried out after the necessary audits for the purpose, demonstrate the Bank’s commitment to the quality it intends to imprint on all its services and all the banking experiences that its customers have on a daily basis with the Bank.
Efficiency, proximity and security are principles that are always present in BNI’s work in all its current operations, because people and their assets must be safeguarded.
The fact that this certification covers the services provided by the provider to the customer demonstrates to BNI’s Management “the recognition of the quality of the work carried out internally by highly committed and qualified teams, whose job is to reduce customer complaints to the minimum possible. People, our customers are our most precious asset, which is why we make a point of investing seriously in this area and in the people who work there”.
The audits carried out by Bureau Veritas took place both at the Bank’s headquarters and at various branches, to ensure that the procedures used at BNI are transversal to all its structures.
