GLOGNITZ. From now on, the self-employed Billa merchant Marko Miskovic is providing a very special shopping experience with two robots in his market in Gloggnitz. For the first time, both a service robot and a state-of-the-art cleaning robot are being used together in an Austrian supermarket. The service robot is available to customers to answer questions about the product range, while the autonomous cleaning robot ensures perfect hygiene in the store. The idea of bringing two state-of-the-art robots into his market arose from Billa Kaufmann’s own initiative and was implemented in collaboration with the German-Austrian company salesmotion. This innovative innovation once again underlines how many options independent merchants have at Billa.
Marko Miskovic, Billa Kaufmann in Gloggnitz: “With the service robot ‘Gloggi’ and the cleaning robot ‘GLupschi’, we are creating a state-of-the-art shopping experience for our customers. At the same time, it is important to me that my team receives targeted support through the use of robots. I am very happy that as Billa Kaufmann I can design my market so individually and use innovative new products like the two robots. I am sure that ‘Gloggi’ and ‘GLupschi’ will be well received by our customers and I would like to thank salesmotion for the great cooperation.”
“Gloggi” and “GLupschi” are in use for customers every day
The service robot mediabot from salesmotion actively supports customers in their search for products, guides them through the market and provides information about current offers. He specializes in improving interaction and making purchasing stress-free and efficient. Marko Miskovic named the mediabot “Gloggi” in honor of its location in Gloggnitz. The cleaning robot ensures perfect hygiene in the store and moves around completely autonomously. He ensures that the floors are in pristine condition. Because of his striking eyes, the merchant gave him the name “GLupschi” – GL in capital letters as a reference to Gloggnitz.
salesmotion: The technology behind the robots
“Our robots are not just innovative solutions, but real assistants that optimize both customer service and market operations. With Billa Kaufmann Marko Miskovic, we are setting an important milestone in the use of robotics in retail in Gloggnitz,” says Maximilian Hussar, managing director and founder of salesmotion.
Salesmotion is a leading provider of robotics solutions and digital consulting, helping retailers implement cutting-edge technologies and optimize their business operations. With an equal focus on the introduction of robotics and comprehensive consulting, salesmotion offers solutions that future-proof retail. The focus is equally on the introduction of advanced robot solutions and digital transformation.