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updated: 12/2/20 14:51
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ofKatharina Haase
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conclude
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Customers from all over Germany reported a serious malfunction at Telekom, 1 & 1, o2 and Vodafone. The reason for this is now known.
- On Wednesday morning there was a major disruption to various Internet providers.
- Throughout Germany, users of Telekom, 1 & 1, Vodafone and o2 complain about problems.
- Now the problems seem to be fixed slowly.
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Internet and landline interference apparently fixed according to Telekom – cause was a glitch
Update 10.15 a.m .: Apparently Telekom, 1 & 1, Vodafone, Strato and o2 get the problem under control. According to a Telekom spokesman, the fault has now largely been remedied, reports the dpa. The curves of the fault reports on the allestault.de page are also falling steadily. According to the WDR, a breakdown in maintenance work is apparently responsible for the massive disruption to landline and internet connections. According to the German Press Agency, this glitch occurred during a software update. As a result, Internet access and telephone connections were temporarily disrupted.
Customers of #Vodafone. #Telekom. # 1und1 and # O2 are currently affected by disruptions. There was a breakdown during maintenance work. Fixed network and Internet connections are particularly affected, but also the mobile Internet. According to Vodafone, the problem should now be resolved.
– WDR current (@WDRaktuell) February 12, 2020
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Other providers such as 1 & 1 and Vodafone were also affected by the disruption because they rent the last cable section to the customer, the so-called last mile, from Telekom.
Major Internet disruption in Germany: Telekom, Vodafone, 1 & 1 and o2 also affected
First registration on February 12, 2020, 8.10 a.m .: Berlin – There are currently over Germany issues at Telekom. Vodafone. 1 & 1 and O2, Countless users reported the disorder on the portal “allestoerungen.de”. It also shows where the faults occur most frequently. Most of all are affected landline– and Internet connections,
Telekom disruption: Customer service reports on Twitter – “Technicians are working on interference suppression”
The Telekom writes down Twitter: “The failure of a technical facility can sometimes lead to malfunctions in telephony and Internet access. Our technicians are working on the interference suppression.”
The failure of a technical facility can sometimes lead to disruptions in telephony and Internet access. Our technicians are working on troubleshooting. pic.twitter.com/Hl0l85luyb
– Telekom helps (@Telekom_hilft) February 12, 2020
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It was only in January that Vodafone * experienced a major disruption, affecting thousands of customers.
More information will follow shortly.
* merkur.de is part of the nationwide Ippen-Digital central editorial office.
List of headings image: © allestörungen.de
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