Jakarta –
Director of Treasury & International Banking Bank Mandiri, Panji Irawan said, customers now no longer rely on ATM to make transactions. This happens at least for Bank Mandiri customers
“The trend shows behavior is no longer using ATMs, customers are comfortable using online applications,” he said, quoted by detikcom from CNBC, Thursday (22/7/2021).
Furthermore, Bank Mandiri has an online application Livin’ by Mandiri which proves this. He said, the number of ATM transactions recorded lower.
In the first quarter of 2021, transactions in ATM amounting to Rp 200 trillion, smaller than transactions in applications which reached Rp 341 trillion. “That’s why I say Mandiri Livin was developed. And interestingly, if you look at Mandiri Livin users since launching in March, the number of active user downloaders has reached 7.1 million,” he said.
Bank Mandiri targets that the number of users of the application will continue to increase. In fact, the number could reach 10 million. This means that this is in accordance with the current digitalization trend.
“Total transactions in the first quarter grew by 39% worth Rp 341 trillion. The trend is changing, from an e-commerce perspective, it is estimated that it could double 1.5 times by 2025,” he said.
He said this was an accelerated trend due to the pandemic. People who stay at home have a changing pattern of transactions. For this reason, Bank Mandiri does not only invest in applications.
“But we are also in the middle office, back office, IT and updated infrastructure to support digitization,” he said.
Even so, it also continues to improve customer convenience, Bank Mandiri has withdrawn as many as 5,000 old ATMs.
Up to now, ATM available and owned by Bank Mandiri has a qualified performance because of its young age. “So that complaining goes down,” he said.
(dna / dna)
– .
