Belastingtelephone lost hundreds of thousands of calls due to understaffing

Due to staff shortages at the Revenue and Customs Administration, citizens and businesses who called the Tax Information Line were unable to answer their questions some 900,000 times in recent months. The tax authorities confirm this previous publication of NRCwho requested data from the organization.

This shows that 2.6 million telephone calls were made to the Fiscal Information Line in the months of August, September and October. Approximately 500,000 times a call was rejected because the queue was too long and the calling system immediately dropped the connection.

Nearly 400,000 times people have hung in line because they had to wait too long. On average, people had to wait 15 minutes for an employee to get on the line.

The tax and customs administration has many staffing problems and due to the shortage on the labor market, the organization has difficulties in finding staff. Last summer warned the national ombudsman which has received a significant number of complaints about the affordability of the telephone tax. He has already warned of far-reaching consequences.

The Tax and Customs Administration hopes to welcome people through more information on the website and the ability to call back.