Becoming an Administrative and Reception Assistant: Training and Job Description in the Province of Hainaut

And his humanity. The Province of Hainaut trains experienced agents in confidentiality, reception, listening, discreet and efficient, responsive. These administrative assistants on whom the business manager and all the employees can rely, we train them in particular at the Jean Jaurès Institute in Charleroi. Focus on a trade.

L’administrative and reception assistant is the gateway to the company. Throughout the day, it receives visitors. Its function is essentially information and promotion of services. He responds to requests both face to face and by email or telephone. He can also transmit messages to other workers. Under the responsibility of a superior, he is responsible for managing incoming and outgoing mail as well as that of documents (updating, filing and archiving). Finally, he takes care of the follow-up of the requests that reach him.

Thanks to his typing skills, theadministrative and reception assistant can type texts on demand. It is also able to lay them out. His mastery of various computer software allows him to participate in the encoding of data. Its role may vary from one organization to another. Sometimes he performs additional administrative tasks like keeping the diary or doing some bookkeeping. The job ofadministrative and reception assistant ultimately resembles that of a general-purpose office worker.

Focus on training

The Jean Jaurès Institute offers the option ” administrative and reception assistant in fourth, fifth and sixth professional. The training includes general courses and above all, technical courses in business economics, secretarial work, computer science and even word processing. The students also have the opportunity to do an internship to be confronted with practical work in the field.

At the end of their course, students in this section will gain access to the Certificate of Studies for the Sixth Year of Vocational Secondary Education (CE6P) as well as the Certificate of Qualification of Administrative and Reception Assistant. These two diplomas will allow them either to enter the world of work (companies, shops, public administrations, associations, schools, liberal professions, etc.) or to continue their studies with a seventh professional.

More information.

071/244 559

Photo: Catherine Carlier, who works at the Central Regional Office.

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• www.etudierenhainaut.be/ijj