“We are sorry that some payments from our corporate customers were incorrectly duplicated in customer accounts due to a technical problem,” the bank wrote in a statement, commenting on the incident on December 25. “We will work with a lot of banks across Great Britainto recover these funds, “he added.
The announcement reads that some people were paid twice from the employer’s account, with the second payment being financed by Santander.
In an interview with BBC television, an anonymous employee of a company that is a customer of the bank admitted that his mistake ruined his Christmas holidays. “I thought I had mistakenly paid out hundreds of thousands of pounds, it really ruined my holidays,” he said.
Santander stressed that he has already started talking to rival banks which, according to the British daily The Times, include Barclays, HSBC, NatWest, Co-operative Bank and Virgin Money. These banks were said to “try to recover funds from their customers”. However, it is not clear how they will react when it turns out that their clients have already spent the funds transferred. Santander said he could contact people directly to get the money back.
Also read: Fraud using BLIK. The Pole lost over 130,000 zloty
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