Telemundo 52 Responde has received countless complaints from people who were unable to get Bank of America to return their money after scammers emptied their EDD accounts, but those complaints have reached the courts.
After receiving a class action lawsuit against Bank of America, a federal judge entered an order requiring the institution to unfreeze the accounts of California customers who filed complaints, and give them credit while their cases are investigated.
Telemundo 52 Responde has been able to help multiple unemployment insurance beneficiaries, whose funds mysteriously disappeared from their Bank of America accounts, to recover their funds, such as Mr. Juan Carlos Insunza.
“There were no funds. I mean, how are there no funds? Just before coming to the bank at the ATM, a few minutes ago, the money was still there!” Insunza pointed out, they stole his EDD benefits.
The problem is that, when filing a complaint with Bank of America, both Mr. Insunza, as well as many other people in the same situation, received notifications that their accounts were frozen while the investigation was being carried out, and then, in many cases, they were They reported that the investigation was closed, without returning the stolen funds.
“It cannot be possible that they cannot help someone, when they have a problem like this, especially in these days of crisis, that a weight that falls on you is great,” said Insunza.
Faced with these complaints, a federal judge ordered Bank of America to stop using its “fraud complaint filter” to freeze accounts, and to stop closing reports of unauthorized transactions without conducting a thorough investigation, in addition to reopening any complaints previously. closed.
The bank must offer its customers a new option, allowing them to confirm their identity at a bank branch, or by calling the phone behind their card.
Bank of America, for its part, responded in a statement that “during the fraud of billions of dollars stolen from the unemployment system in California, its goal has always been to ensure that legitimate beneficiaries can access their payments. With this agreement, we are committed to providing additional measures to help people who really deserve these benefits, to receive them as soon as possible ”.
The court order indicates that Bank of America must send notifications no later than the next 10 days to customers affected by these cases, with instructions on what steps to take to have their complaints reopened, and must give them a resolution no later than 45 days, as well as crediting the amount in question 10 days after the client verifies their identity.
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