Bank Mandiri Threatened With Sanctions Due To Failure To Safeguard Customer Funds!

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LENGKONG, AYOBANDUNG.COM – Deputy Chairman of the Communication and Education Commission of the National Consumer Protection Agency (BPKN), Firman Turmantara Endipraja, assessed that Mandiri Bank as a business actor must take responsibility for cases of disappearance customer money amounting to IDR128 million which is known on February 6, 2021.

Penalty it can be imposed due to indications of negligence on the part of the bank in safeguarding consumer savings funds.

“The customer who lost his money can report the bank to the police or file a lawsuit through the court because of this Mandiri Bank this cannot maintain, protect public funds until they leak out, “said Firman when contacted, Monday, May 24, 2021.

Laws that may apply to the parties Mandiri Bank is Law Number 8 of 1999 concerning Consumer Protection. In addition, the bank can be charged under the Criminal Code Law for negligence which results in loss to a person, in this case the customer.

“The Criminal Code can also be imposed on parties Mandiri Bank because of negligence in guarding customer funds that can be lost. Due to negligence, resulting in losses to someone, “said Firman.

The Word says, penalty which can be applied to Mandiri Bank there are three types, namely penalty civil in the form of compensation or compensation, penalty criminal in the form of imprisonment, and penalty administration related to business license revocation. For penalty civil, the bank is supposed to pay compensation within seven days at the latest.

“Penalty compensation under the law must be paid within seven days. When consumer money is lost, it must be compensated for, and that too is regulated in the 1985 UN Resolution, ”

Meanwhile, a customer named Asrizal Askha who was the victim in this incident reported losing his money on February 6, 2021 and to date, the seven days period given to pay compensation is far behind. Therefore, if later the lawsuit in court states parties Mandiri Bank guilty, the punishment that can be imposed is multiplied many times over.

“If, for example, it is proven that the bank does not comply with these regulations, the sanctions can be multiple, the juridical logic is that,” said Firman.

For information, Asrizal Azkha, as the customer concerned, lost Rp128 million that he kept in Mandiri Bank which he found out on February 6, 2021. After making the complaint, the bank refused to pay compensation because there was a valid transaction record from Asrizal’s account. In fact, when the transaction took place, namely on February 5, 2021, Asrizal’s ATM card was safely stored in his wallet.

“As a follow-up, CS Mandiri made a report, then replaced my ATM card with a new one on the grounds that there was an incoming money of Rp. 5 million and I was told to wait 11 working days. After 11 working days, it turned out that they said they could not replace my lost money because this was a transaction. legitimate, “said Asrizal who shared his story on Twitter. [*]

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