Hundreds of users of Bancolombia are reporting, since the afternoon of this Friday, failures in their digital servicesto such an extent that the name of the bank became a trend in the face of the rain of complaints that they are reporting because Cannot access the application and the website.
Well, the bank explained, on its Twitter account, that It has “problems” with some of its virtual services.
“While we solve, You can use your cards and withdraw money at bank correspondents and ATMs. We will let you know when we make progress on the solution. Excuse us!” wrote the bank.
However, several users report that neither do the ATMs nor the bank correspondents work.
The most affected seem to be the users of “Savings at hand”, that they cannot access their money without a code that the bank gives them through digital platforms.
Bancolombia indicated that You still do not have an estimated time to restore your services, “But we are working hard to give you a solution as soon as possible,” they added in another trill.
From the bank they clarified that the situation It’s not due to a hack.
