Banco Popular announced that it has already restored the service that allows customers to access the Mi Banco mobile application.
“In this way, the bank’s clients will be able to see their updated balances, transactions and make payments and transfers as usual,” the company said in a statement.
According to Banco Popular, the service provider, Evertec suffered a breakdown as a result of the high volume of concurrent connections to the system and affected several services, including Mi Banco Móvil and ATH Móvil. “We regret the inconvenience this has caused them and we appreciate the trust they place in us on a daily basis,” said Camille Burckhart, executive vice president and chief officer of Computing and Digital Strategy.
The financial institution reported that last night they received from the Department of the Treasury the first deposits of the federal stimulus (Payment of Economic Impact) for the emergency of COVID-19.
“We made some adjustments to our processes and made more than 148,000 clients available to them today, totaling $ 254 million in Treasury credits. To ensure that our customers can use that money to cover their essential expenses and needs, those customers who have overdrawn accounts will receive a temporary credit on it. This will prevent the funds received from being used to cover this debt with the Bank, “concluded Burckhart.
To verify your balances you can use the Mi Banco application, visit www.popular.com, use any of Banco Popular’s ATMs, or call Telebanco at 787-724-3650.
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