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Banco Popular reaches a million monthly users in its application

Banco Popular de Puerto Rico reported today that My bank, its digital platform, reached one million monthly active users, an unprecedented figure in Puerto Rico, evidencing Popular’s leadership in offering digital banking on the Island. “Reaching the figure of one million active users in Mi Banco is a It is a great honor for us because it shows the trust that customers have placed in our digital solutions, “he said. Camille Burckhart, Chief IT, Digital Strategy and Operations Officer at Popular, Inc.

According to the banking institution, 70% of all its clients have registered in My bank, and of them, 77% use the platform monthly to do their banking. For the company, this demonstrates that the ease of completing transactions without having to wait to speak to a bank representative or wait in line at a branch has proven to be accessible not only to the young and more tech-savvy, but to anyone with a cell phone or internet access.

“About 30% of customers who used the service for the first time last month were people 65 years of age or older, which demonstrates the accessibility and ease of use of the service, speeding up its management with the Bank and giving them greater autonomy and control over your accounts ”, he mentioned Burckhart.

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Some of the most used tools in the application are paying bills, depositing checks and withdrawing money at ATMs, which have become especially relevant with COVID-19 because they provide a safe alternative, reducing physical contact, achieving robust growth during the pandemic. The use of the Mobile Easy Deposit, which allows customers to deposit checks by taking a photo of the check, achieved growth from the previous year of 160%.

“Popular’s mission is to continue to provide practical and safe alternatives to our clients to manage their money, offering them more channels and options that fit the needs of the moment. We are proud that more than a million Puerto Ricans have placed their trust in our digital services and that they have integrated the use of these into their lives while protecting their health, “said Burckhart.

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