The Banco Hipotecario del Uruguay ordered the reduction of face-to-face work in all its dependencies as of December 2 in order to contribute to the measures to prevent the spread of COVID-19.
The processes initiated by the institution in March, at the beginning of the health emergency in the country, allow various operations with the Banco Hipotecario del Uruguay to be carried out remotely, without the need to travel or be exposed to contagion. In cases where a management cannot be carried out in this way, it will be scheduled with the client so that they can go to a bank office safely, applying all health prevention measures.
In no case should clients go to the bank without having been previously scheduled or having requested information about the management to be carried out.
Here is a guide for the client on how to proceed in order to operate safely with the bank, preventing infections and taking care of everyone’s health.
PAYMENT OF FEES AND OTHER SERVICES
Payments can be made through the following channels:
eBROU: Loan installment payments, withholding agent payments, and fees. https://www.canales.brou.com.uy/eBanking/seguridad/loginFlow.htm?execution=e1s1
SISTARBANC: Loan installment payments, withholding agent payments and fees (available to pay with BBVA, Santander, Bandes and Heritage accounts). https://spf.sistarbanc.com.uy/spfdebitos/seleccionServicio.jsp
ABITAB: Can be paid by debit card or cash: payment of loan installments, payment of withholding agents and fees. https://www.abitab.com.uy/
REDPAGOS: They can be paid by debit card or cash: payment of loan installments, payment of withholding agents and fees. http://www.redpagos.com.uy/
PAYMENT: Loan installment payments. Available via electronic wallet or through BROU, BBVA, Scotiabank and HSBC accounts. https://www.paganza.com/
If you have any difficulty making your payment, write to [email protected] Indicating full name, identification number and contact telephone number.
DEPOSITS IN SAVINGS ACCOUNTS AND LEASE GUARANTEE
They can be done through the following channels:
WIRE TRANSFER: Transfers can be made from any local bank to our savings and rental guarantee accounts. See details of how to do them at https://www.bhu.com.uy/media/6210/instrucciones-para-realizar-dep%C3%B3sitos-mediante-transferencia-bancaria.pdf
ABITAB: They can be paid with a debit card or cash: https://www.abitab.com.uy/
REDPAGOS: They can be paid with a debit card or cash: http://www.redpagos.com.uy/
PAYMENT: Loan installment payments. Available via electronic wallet or through BROU, BBVA, Scotiabank and HSBC accounts. https://www.paganza.com/
OPERATION OF BOXES
It is requested to use the electronic means enabled to make deposits and payments and to use the boxes enabled only for withdrawals or other procedures that cannot be carried out through other channels.
In the cases in which a Cashier service is available, the attention will be carried out without the need to previously schedule.
Details of operation by dependency:
– CENTRAL HOUSE, COLONIA, MALDONADO, RIVERA AND SALTO: Box available with minimum guard.
– CIUDAD DE LA COSTA: Cash is not opened between Monday 7/12/20 and Friday 18/12/20.
– MELO: Cash is not opened between Monday 7/12/20 and Friday 11/12/20. Box available with minimum guard from Monday 12/14/20 to Friday 12/18/20.
OPENING OF SAVINGS ACCOUNTS
Exclusively by web agenda. If you do not have a registered user, you can create it directly from the web or schedule yourself by calling 1911 from Monday to Friday from 9 a.m. to 8 p.m.
In Casa Central it should be scheduled for “OPENING OF SAVINGS ACCOUNTS”
In Branches, it should be scheduled for “SAVINGS ACCOUNT MANAGEMENT”
OPENING OF LEASE GUARANTEE
Exclusively by web agenda. If you do not have a registered user, you can create it directly from the web or schedule yourself by calling 1911 from Monday to Friday from 9 a.m. to 8 p.m.
It should be scheduled in the office chosen for “OPENING OF LEASE GUARANTEE”
LEASE GUARANTEE WITHDRAWALS
Exclusively by web agenda. If you do not have a registered user, you can create it directly from the web or schedule yourself by calling 1911 from Monday to Friday from 9 a.m. to 8 p.m.
It must be scheduled in the chosen unit for “RENTAL GUARANTEE WITHDRAWALS”
WITHDRAWALS AND CHANGES IN SAVINGS ACCOUNTS
Exclusively by web agenda. If you do not have a registered user, you can create it directly from the web or schedule yourself by calling 1911 from Monday to Friday from 9 a.m. to 8 p.m.
In Casa Central it should be scheduled for “WITHDRAWALS AND CHANGES IN SAVINGS ACCOUNTS”
In Branches, it should be scheduled for “SAVINGS ACCOUNT MANAGEMENT”
ENTERING LOAN APPLICATIONS
Exclusively by web agenda. If you do not have a registered user, you can create it directly from the web or schedule yourself by calling 1911 from Monday to Friday from 9 a.m. to 8 p.m.
It must be scheduled in the office chosen for “LOAN APPLICATION ENTRY”
LOAN INFORMATION
Exclusively by web agenda. If you do not have a registered user, you can create it directly from the web or schedule yourself by calling 1911 from Monday to Friday from 9 a.m. to 8 p.m.
It must be scheduled in the office chosen for “LOAN INFORMATION”
REAL ESTATE SELLING
The sale of real estate by competitive bidding and on the basis is suspended until further notice.
The new dates for the bidding contest and receipt of real estate offers for the free sale basis will be published on the website in a timely manner.
Email: [email protected]
DELAY MANAGEMENT
Faced with difficulties in paying your fee, as well as for consulting and carrying out restructuring operations, contact the mail: [email protected]
If it is essential to go to the offices, keep the following in mind:
– Measures have been arranged within the premises to avoid the accumulation of public in the same space, for which we ask our clients for their understanding.
– In accordance with the recommendations of the Ministry of Public Health, those who need and decide to attend the BHU, must be at a safe distance from another person. It is requested that entry to the BHU be only for the necessary and essential time.
– If you have symptoms, you should refrain from entering the BHU and seek medical attention at home.
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