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Do you have a Viaplay subscription and are you dissatisfied with the quality of the Formula 1 streams? Then you are not alone. Viaplay customers should receive compensation from the Consumers’ Association due to the poor image quality of the Formula 1 streams. The company is obliged to do so under European law. The Consumers’ Association has given Viaplay a week to come up with a compensation proposal for its customers. The Netherlands Authority for Consumers & Markets (ACM) has also informed the Swedish regulator that it will press for a solution for Dutch customers.
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The Consumers’ Association and the ACM have informed us of this. But what’s really going on?
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Numerous complaints: poor image quality and stuttering streams
It has been raining complaints about Viaplay’s Formula 1 streams for months. Also this weekend – during the Monaco Grand Prix – the social media were again full of it. Many subscribers complain about lower image quality, stuttering streams or streams that drop out.
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Both the ACM and the Consumers’ Association also receive many complaints about the poor accessibility of customer service.
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Viaplay has promised the Consumers’ Association that it will respond to all complaints on Klachtenkompas. The company also states that it cannot say when the problems will be resolved.
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Consumers’ Association: “More clarity about compensation within a week”
Spokesperson Gerard Spierenburg of the Consumers’ Association: “We have informed Viaplay that we expect the company to compensate customers and that they will be more accessible to consumers. We want to hear from Viaplay within a week what they are going to do.”
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Kassa has also tried to get a response from Viaplay. For the time being, the Dutch spokesperson cannot indicate whether or not it will compensate customers. A response from the head office in Stockholm may follow later today.
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Response Viaplay
We have contacted Viaplay. Shortly before the start of the broadcast, we received a response to a few questions. This can be read below (.pdf).
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