Huge Network Outage Hits AT&T Customers Across the US

AT&T Customers Experience Widespread Network Outage

Published: [Date], [Time] | Updated: [Date], [Time]

AT&T’s network suffered a major outage on [Date], leaving a significant number of its customers across the United States unable to make calls, send texts, or access the internet. Although the network was partially restored by late morning, tens of thousands of AT&T customers still experienced service disruptions.

Verizon and T-Mobile Customers Report Limited Outages

While Verizon and T-Mobile also reported some network outages, they were comparatively less widespread than AT&T’s. T-Mobile and Verizon clarified that their networks remained unaffected by AT&T’s service outage. The outages reported by their customers were likely due to difficulties in reaching AT&T users.

What can you do if you have no service?

AT&T customers without access to calls, texts, or internet can enable the Wi-Fi calling feature if they have access to Wi-Fi. AT&T provides instructions for enabling Wi-Fi calling on their website, and no additional charges apply for this feature.

Thousands of AT&T Customers Affected

According to CNN, more than 74,000 AT&T customers reported outages on the digital-service tracking site DownDetector. The number of reported outages continued to rise throughout the morning hours, with around 60,000 customers still experiencing disruptions as of 11 am ET.

Cause of the Outage Still Unknown

AT&T acknowledged the widespread outage but did not provide a reason for the system failure. While there is no indication of a cybersecurity breach or malicious activity, the US Cybersecurity and Infrastructure Security Agency has expressed its willingness to assist AT&T in determining the cause of the outage.

AT&T customers vented their frustration on social media, and the company responded by urging them to send direct messages to customer service for assistance. By late morning, AT&T had restored the majority of its network, but a full resolution timeline was not available.

Impact on Emergency Services

During the outage, AT&T customers encountered difficulties in contacting emergency services. Local governments and emergency departments reported disruptions in their service. San Francisco’s Department of Emergency Management, for instance, advised residents to use landlines or find alternatives to call 911 if they were AT&T customers.

Verizon and T-Mobile Networks Operate Normally

While there were several reported outages by Verizon and T-Mobile customers, both carriers confirmed that their networks were functioning properly. Any reported issues with their services were likely related to its customers trying to reach AT&T users.

As the situation continues to unfold, AT&T is working diligently to fully restore its network, allowing their affected customers to regain essential telecommunication services.