The nursing home at the Pithiviers hospital center has been facing a very significant outbreak of Covid-19 contamination for a few days. For families, the concern is great: the latest figures given by the Regional Health Agency (ARS) on Tuesday, January 26, reporteda hundred positive residents, and five people deceased. And many families in worry.
“I haven’t seen mom for a month”
This is the case of Florence, whose 91-year-old mother has been at nursing home for ten years. The first message sent by the establishment concerning the situation dates back to January 18. “We were then told of suspicion of Covid, and visits suspended for 15 days. Today I haven’t seen mom for a month, I don’t know how she is“, deplores Florence. Because already before, she could see her mother only every two weeks, because of the organization of the visits set up to respect the sanitary instructions.
Additional beds, transfers, deprogramming: the Orléans hospital center is organizing itself in the face of the influx of patients
More Florence is surprised, and also worried, about the difficulty in obtaining information, since the existence of the cases was revealed, as to the state of health of his mother. And in particular, if it is one of the positive cases. She evokes a rather expeditious reception on the side of the nursing home: “I waited more than 30 minutes at the switchboard, and finally, they were unable to tell me clearly. I asked them, ‘if my mother is at its worst, will you at least call me?’ I know all the staff have a lot of work, but what I’m asking for is dignity and humanity“.
Another resident’s daughter is pointing too “many unspoken” in its contacts with the establishment. Other people evoke similar difficulties in obtaining information in other departments of the Pithiviers hospital. Like Nathalie, whose the 89-year-old mother hospitalized at the end of December after a fall, tested positive for Covid-19 on January 18. “I asked for more details on the treatment, on the situation, but they were not given to me.” Nathalie learned of her mother’s death on January 24 …
“Ultra-busy” agents
Joined this Tuesday, January 26, the deputy director of the regional hospital of Orleans (to which the hospital of Pithiviers is attached), Jean-Robert Chevallier, wishes to recall that “arrangements had been made during the first and second wave, during which we were spared. Today we are caught up, like other nursing homes in the Loiret “.
As for the communication or reception problems mentioned by families, he assures us that “we have no interest in keeping anything from families. Now all the health workers today are in high demand, so maybe they did not give the necessary time for this information.
Dimitri Crozet
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