ASUS has found itself in a huge scandal over its warranty policy, which charges exorbitant costs to repair small problems and sometimes you don’t even get to solve the original issue, but the company points to several other problems with products you bought in that center. ‘unsolved.
Today, manufacturers face problems, especially in terms of customer warranty service. A recent incident occurred between a customer who submitted an RMA request to Manly, when the company refused to accept a refund request, even though the graphics card came in accordance with the legal terms and conditions published by the company and the respective distributor. This time ASUS refused service, which is terrible because the company is known as a leading manufacturer in the PC industry.
The news comes from Reddit user Mulgoki, who bought an ASUS GeForce RTX 4090 ROG STRIX WHITE OC, which worked well, but he noticed that the plastic on the power connector was scratched for no reason, and no there was a click when he connected the power cable. .
As a precaution, the user contacted the ASUS warranty service based on a recommendation from the local store where he purchased the product. But, to his surprise, customer service charged him $3,758 just to fix the plastic dent, since the graphics card was almost new.
To add insult to injury, when his request was submitted, ASUS marked the failure as “non-functional” and even said that the damage was not covered under warranty. However, the company offered a 30% discount off the original price for buying a new card, but despite this, their GPU prices were ridiculous, costing the buyer around $2,799. In addition to the long list of updates, the Redditor is now reporting that ASUS has offered a full refund, including fees, after contacting a senior executive of company.
This is not the only event where ASUS has been criticized: recently in reports GamersNexus has revealed how the company’s RMA department mishandled ROG Ally devices and attempted to defraud those involved.
Regardless, it’s disappointing to see a company like ASUS indulge in these practices as it really damages the company’s overall reputation. Perhaps the company will take a closer look at these issues and act as soon as possible so that customers can have a smarter and more positive repair experience.
